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STATUS: OFFLINE

When I login in to my Freshphone account on my computer it says status offline

How do I change it to say on line as my phone is not working

7 CommentsSorted by Oldest First

Hi Diane



The phone will need the SIP Credentials that you retrieve from your TMS and then it will register. I just tested your account on my phone and it is working.


Hi Freshman, my phone is showing offline, I've checked everything with my settings. Please confirm that everything is ok. Regards, Doug

Hi Douglas


It is showing online on my side

Thanks Freshman, I'm not sure what the problem was, but my phone is back on line, thanks.

Hi Douglas,



Fantastic, Thanks so much for the update.

Hi, my line says offline, phone not working, please assist


I have noticed that your device status is currently reflecting online.


Please advise if you are still experiencing issues with your device.

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