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Connecting to Freshphone via SuperSonic

SuperSonic have requested that the following two IP Ranges be white-listed.


105.213.0.0/16

105.209.0.0/16


Can connect to Freshphone from any other network, just not my super-sonic fibre connection.

Using Huewei B315.  When connecting though LTE, SIP account registers.  When switching from LTE to Fibre, SIP account remains unregistered.


Can telnet to sip1.freshphone.co.za:5600 in both cases.


Thx.

Best Answer

Okay, said I would come back with a solution.


It seems that the B315-936 is programed to only register VOIP over the LTE connection and cannot register the VOIP over the Fibre connection.  Seems ridiculous but this is because SIP and GSM calling are bundled together within the firmware and even is SIP Only is selected, it only routes over the LTE connection.  My solution was to put down a SNOM300 which works fine.

Cheers.

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Hi there James


I have responded to you ticket with regards to the above post.


We do blacklist Public IP's when the user enters the wrong credentials  and we have to manually remove them.

Your Ip was not amongst the list .


Please check if  super-sonic  connections firewall is allowing with VoIP to pass through .


Please advise

I have pushed back to SuperSonic and am now waiting for their response.  I will post an update when I have one.



Once they allow it, it will allow you to register

Answer

Okay, said I would come back with a solution.


It seems that the B315-936 is programed to only register VOIP over the LTE connection and cannot register the VOIP over the Fibre connection.  Seems ridiculous but this is because SIP and GSM calling are bundled together within the firmware and even is SIP Only is selected, it only routes over the LTE connection.  My solution was to put down a SNOM300 which works fine.

Cheers.

Hi James


Thank you for the insightful update

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