How can we help you today?

Start a new topic
Discussions Fresh PHONE Forum Functionality

OFFLINE DEVICE

My device is offline, can you please assist as to what must be done, because I have purchased the airtime token also submitted my documents for Rica registration.
Screenshot20191118-181139Chrome.jpg
Screenshot20...
(301 KB)
1 person has this question
5 CommentsSorted by Oldest First

We were down on Saturday evening. One of our databases got corrupted. Anyone still struggling to register need to send us a mail to help@freshphone.co.za and we will assist on a case by case basis

I am having the same problem.  It seems my device has been offline for quite a while.  I am FICA'd and have credit available but device is offline... possibly since your database got corrupted in November?  


Hi Peta


I just tested both your accounts on my phone and they registered straight away. Please try the SIP Credentials that you will find in the TMS.

hi 


i have the same issued device offline for the past 4 day. please assist

We have responded to your ticket regarding the matter above 

but i have registered the account on my side and all seems good.


Please check your SIP details and try to register the account again.

Login or Signup to post a comment
More topics in Functionality
See all 152 topics