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Freshphone down

tms cant be reached by browser

IP phone cant connect to SIP server


9 people have this problem

My Freshphone has been down since 17h00


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Still no freshphone service


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Still no Service - device is registered, but not even a dialing tone.

8.50am Monday 18 Nov 2019. 


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Still down this side. It was said that there was work being done on the database. If this is the root cause then can we possibly get a time for resolution? 3 days with downed phones is making for pretty shoddy Monday :/


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@Jardin, Caller ID BLANK and not being able to set it correctly is a data bug or bug in in the TMS and FP need to fix it.


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As an update, my particular problem, which may or may not be the same as others on this thread, does appear to be a routing problem at ISP level, relating to how peering is done between different ISPs/hosting providers. The two ISPs in question and Freshphone are currently engaged in a discussion about what exactly is causing the issue. No resolution yet.

@Sandy could you please mention which ISP's you had issues with? I have tried using the Zoiper app on my office network as well as directly over LTE with MTN, and the problem still persisted. 

The issue appears to be between Cool Ideas and RSAWeb, but others may also be involved. As I understand it, something seems to be breaking down in the way that ISPs inform each other of which ip addreses are on which ISP's domains. The problem is that just because you get a connection via a particular ISP, it doesn't necessarily mean that that ISP is immune to the problem. Some IP addreses are affected, some not.

I am on Rain network and m affected

I am on Afrihost

mine is now working i have noticed that my Sip1 password was changed, so please check if your passwords are still the same.


I noticed that online on my desktop i was able to connect to sip1 server, that is how i realised that my password was changed.


good luck guys

@Collin mine also suddenly started working again, and the sip password had also been changed. Still struggling to dial out, might be an issue my side still since I changed settings in my device. At least I can receive calls now which is a relief.

Jadin that is a relief for sure mine is now working 100% check your credit if you still have it, I can both receive n call out.

Resetting my device to the current password on tms did nothing for me. I wonder if they rolled out new software or a new version, since it sounds like there is a mix of issues for different folks.

We were down on Saturday evening. One of our databases got corrupted. Anyone still struggling to register need to send us a mail to help@freshphone.co.za and we will assist on a case by case basis

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