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i am able to make calls using grandstream HT-802 but not receive calls

i have successfully registered my phone and am able to make calls on the grandstream HT-802, but incoming calls are not ringing. can anyone help?


4 CommentsSorted by Oldest First

Hi Clive


We can't see it online on our side. Have you disabled SIP ALG on your router?


yes. it's working perfectly. i see it on your dashboard, so looks like you can see it?

where can i get an update on my porting application?

FP-PORTv2-01165

Hi Clive, please can you log a ticket with porting and they will be able to respond.

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