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B315, can make calls but cant recieve.

 On the dashboard it always shows device offline. Doesn't matter if i use Zoiper or the B315 router's anologue phone.


Both devices can register and i can make calls, but not receive.


When I change the registration IP It does ring when i try to call it but only for a 1miute or 2 and then it stops.






On the TMS, it shows network status,fully operatonal.


Glad I'm not the only one experiencing this issue.



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Hi all, 


I would like to just clarify some things. First off the "registration issue" I assume this was regarding the day in which we were having issues receiving incoming calls. This was unfortunately ICT Globes fault, they attempted to upgrade their SBC (porta) platform with out success. This caused load issues and they were forced to roll back in the middle of the day which is a massive no no usually but they stated they had no choice. This meant about 15 mins or so for downtime on our partition. The issue is that we port numbers and supply some 087 numbers to and from ICT globe. If they are down, there is no way to get an incoming call, the port is a static thing and the destination can not be updated dynamically. I am sure if you attempted outbound calls at this time they would have terminated correctly because we load balance outbound traffic over multiple carriers.


The second issue is that currently we are currently having issues with the phone status not displaying in the TMS, this is because we are almost done with building the new version of the TMS, this is being done along side the Euphoria TMS, certain things have bee updated and changed in the back end, one of which is the way we handle logging of the phone status. Unfortunately I was only made aware of this recently and after investigation noticed that the phone status page is using the OLD table in the database to get the status, I have asked development to update the code for the current FreshPHONE TMS. I finally have a dev working on this right now. If it gets fixed today, the code will only be rolled out to live on Friday night after the testing cycle.


Lastly regarding Euphoria Telecom and FreshPHONE support, Euphoria Telecom does not provide support for FreshPHONE, they are treated as separate platforms. While we do as much as we can to support FreshPHONE, it was designed to be self help, I realize that the TMS display issue is not something which anyone but we can sort out, how ever they system works for hundreds of people, there are no issues currently, if your device is not working there is a reason, this could be due to mis-configuration or the ISP you are using blocking SIP traffic. We have had many issues with Afrihost/Cell C and Dlink routers over the years. My suggestion would be to try to troubleshoot the issue to the point of installing the FreshPHONE app on your mobiles and registering on and off of LTE, testing calls etc. If you can see that the system works fine over LTE but as soon as you use WIFI then there are issues, this could mean a router issue or ISP problem, we can not dedicate hours of resources to troubleshooting home networks, there are too many variables.  Having said that if you can offer enough information of troubleshooting that has been done on your network/equipment, we can look deeper into the system side and see if there is anything we can assist with. Sometimes unfortunately the system just does not work in certain clients environments and we are not able to resolve the issue. 


We are trying our best to keep this service free, we are doing what we can to help where we can. I just wanted to be transparent about the issues past and present and to clarify that the FreshPHONE platfrom did not actually go down at all, we were at the mercy of an issue with an SP, it was unavoidable.



 Hi Fresh Man.


Thanks for offering an explanation of what was going on. I understand that it's a "free" service and not alot of resources is dedicated, it's just a little frustrating that your reply is 6 days later.  But thank you for what you do here in the forums.


Lastly, my phone registers perfectly fine, I can make outbound calls and quality is great. Only thing is inbound, my phone doesn't ring. Is this just a problem on my side? Or is it because of the TMS database?

Thanks for the explanation Fresh Man. I had a long chat to Euphoria Telecom this morning as well. As I see the top up invoicing comes from them. 

This is their response to asking any support. 

"Euphoria Telecom does not provide any form of email, calling or ticketing support to FreshPhone, FreshPhone is a standalone free residential service and is not intended to be used for business purposes. FreshPhone does not provide any direct support so please refer all queries to their community forum at help.freshphone.co.za"

Elton, if your phone doesn't ring, then its most likely because of the ringtone code that is incorrect - dont ask me where that is to be changed, but it is normally on the device settings. On an ATA you can set it. 

Now even Euphoria's TMS shows the same status of "offline device" as essentially it seems its the same TMS gateway. Even has the same login. 

ATAs should come up on the TMS (my understanding anyway) as a registered device. When on the device GUI itself it shows registered and online. And some people here have actually succeeded in getting that to happen...

On my side everything works fine - but the ATA will simply not show up as Online on the TMS...for whatever reason.  And I am out of ideas as to why that that is. 

The way I understand it is that FreshPhone is a reseller of Euphoria Telecom services, which in turn uses  ICTGlobe.

I rest with the following conclusion. If the hardware works, and the software of the hardware allows calls in and out without blocking it - then it works...regardless of what the TMS says. 


Hi Elton, 


According to my server your account is online on the FreshPHONE app, is this correct information? I just removed your registration from the server to update a codec, your account has iLBC enabled, I believe that the app has a newer version of iLBC which is causing some quality issues, these days I just remove it, its an old Codec which doesn't really offer any advantage. Please allow some time for the reg to come back and I will continue to test further.

Hi Werner, as I stated regarding the offline status in the TMS:


The second issue is that currently we are currently having issues with  the phone status not displaying in the TMS, this is because we are  almost done with building the new version of the TMS, this is being done  along side the Euphoria TMS, certain things have bee updated and  changed in the back end, one of which is the way we handle logging of  the phone status. Unfortunately I was only made aware of this recently  and after investigation noticed that the phone status page is using the  OLD table in the database to get the status, I have asked development to  update the code for the current FreshPHONE TMS. I finally have a dev  working on this right now. If it gets fixed today, the code will only be  rolled out to live on Friday night after the testing cycle.


-- It is being worked on currently.

Hi Fresh Man,


When I initially created and setup my account I used the app for a few days.


But since then, i've gotten my un-used B315 out, popped a Sim in it and connected my analogue Motorola dect phone to it. I don't have any apps using Freshphone details at the moment, so i'm not sure why you seeing that on your side.


In the B315 settings, it does show registered. But I will wait a while and see if anything that you've done has any effect on my side.


Thank you.


The thing with the App is it uses Push notifications, this means if you close the app the registration stays alive on the push server so it can wake the app up when it has a call. If you just delete the app with out resetting it first, this push will stay on the server and thus interfere with any other device you try to register. You may need to re-install the app log in and then reset it to clear the server reg.

I managed to find a way to make the phone status show in the current state until we update the code to use the new method. You should see your device status now.

Hi Freshman,


So I've reinstalled the apps and reset all of them. I can see on the dashbaord it shows online, and the phone is ringing now.


Thanks for your help.

Thats good news, I must just make note that the TMS showing online now is not related to any issues you were having previously, I assume the resetting fixed that. The TMS issue was purely a display issue, it has no impact on the system itself.

Glad to know it was only a display issue. Unfortunatly now the "ringing" has stopped again. :(

I will do some other testing tonight. Thank you for your help thus far.


I see that its registered to the push server again, I will try have it purged. The push server is that of a 3rd party so I cant guarantee it will be done timely.

Seems to have been cleared, please test.

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