To start the porting process please login to your TMS: https://tms.freshphone.co.za/
- Select your account
- Select DID manager on the right hand panel
- Select "Port my geographical number"
- Follow the prompts and complete the porting application form
- Upload all documents and submit your submission.
Please DO NOT cancel your line with your current provider, only cancel it once the port has been successful, The provider will receive a port out notification and they should automatically cancel your line, however always best to follow up with a call to them to confirm the cancellation on the line.
We cannot port a cancelled/suspended line.
Porting takes between 7-21 days.
You can log into your TMS, go to the billing section and it should give you an option to purchase airtime.
Niether of your email addresses show up on a search of TMS accounts my side. Are you sure you completed the sign up process completely?
This platform is the helpdesk platform, it has nothing to do with the TMS or voice platform, please go to www.freshphone.co.za to sign up
Please find instructions here
FreshPHONE only uses Credit Card as a payment option
We won't send passwords, you can find the SIP password on your TMS