Thank you for your mail
To start the porting process please login to your TMS: https://tms.freshphone.co.za/
- Select your account
- Select DID manager on the right hand panel
- Select "Port my geographical number"
- Follow the prompts and complete the porting application form
- Upload all documents and submit your submission.
Please DO NOT cancel your line with your current provider, only cancel it once the port has been successful, The provider will receive a port out notification and they should automatically cancel your line, however always best to follow up with a call to them to confirm the cancellation on the line.
We cannot port a cancelled/suspended line.
Porting takes between 7-21 days.
Hi can you please help me with my Neotel landline please port for me
Mine are still working just i can't recharge please help ASAP cause it's a business lines pleas help
Neotel have an huge backlog of ports as so many people are porting away. Lets hope it falls in the 7 - 21 days window. It's been 17 so far. Normally this process is much quicker, they are just very busy
Here are the steps for moving and porting.