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Number porting - how do I know if my request is being actioned by Freshphone?
Porting .
Hi Zaid
Apologies for the delayed response. You would have needed to upload the Freshphone porting application and bill and I.D. to the port request. You would have then received a Freshphone poring reference beginning with FP-PORT once submitted. If this was not done, then the port would not have been submitted to our porting authorities.
When do I receive my home line as requested?
I have been waiting for a landline for a month.....when can I expect a reply?
Porting .
Hi Cynthia
Freshphone is not like Telkom where they install a landline. It is all Cloud based. If you would like an additional number, please advise and we can assist you with this.
I requested a port and submitted relevant info which was approved.....it is already a month ago
Porting .
Hi Cynthia
I have created a ticket to get the required information from you.
Fresh Man
Hi Smart
Porting takes anything from 7-21 days. If you ported from Neotel, I can tell you that Neotel are dealing with a massive backlog of ports. You can mail port@freshphone.co.za to ask for an update
Zaid Mahomedy
Hi All,
I completed RICA, paid R150 and completed the Telkom porting process on Freshphone on Tuesday, 12 March.
The last correspondence I received was on 12 March with a copy of the signed RightSignature document for the porting request.
I have not received any correspondence from FreshPhone if they are proceeding with the number porting, when this is scheduled to take place, etc.
How do I know if anything is being done?