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No access on Rain

Set up the SIP on my sony xperia 

Works on mobile data but one Rain fixed and Mobile it fails to register on the sip server.

As can be seen below, I can ping and trace to the sip server without issue. Just can not log on.


PING 41.221.5.251 (41.221.5.251): 32 data bytes

40 bytes from 41.221.5.251: seq=0 ttl=56 time=40.590 ms

40 bytes from 41.221.5.251: seq=1 ttl=56 time=37.960 ms

40 bytes from 41.221.5.251: seq=2 ttl=56 time=39.527 ms

 

--- 41.221.5.251 ping statistics ---

3 packets transmitted, 3 packets received, 0% packet loss

round-trip min/avg/max = 37.960/39.359/40.590 ms



traceroute to 41.221.5.251 (41.221.5.251), 30 hops max, 40 byte packets

 1 * * *

 2 41.73.34.193 64.247 ms 42.675 ms 44.246 ms

 3 41.73.34.205 47.133 ms 46.292 ms 46.420 ms

 4 * * *

 5 41.73.34.225 52.185 ms 41.278 ms 41.332 ms

 6 196.60.8.219 46.932 ms 48.430 ms 45.890 ms

 7 * * *

 8 * * *

 9 41.221.5.251 60.260 ms 43.740 ms 38.617 ms


1 Comment

Hi George,


I hope you are well. Please turn off SIP ALG and your firewall settings on the LTE router. The SIP ALG setting will be found under the security menu. The internet connection will ping our IP's with success, the actual problem is on the router itself. 


Thank you. 

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