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Unable to register phone

I have been unable to register my Yealink SIP T21P phone. 


Any advice would be welcome 


Thanks


5 CommentsSorted by Oldest First

Hi Waweru,


I hope you are well. Please try pinging 41.221.5.107 from your PC to see if your network allows traffic to us. If the ping is successful please try using the IP address instead of the URL for the domain/host. Also, check if all the credentials are correctly inputted into the device. 


Thank you. 

Hi Fresh IT


If ping to through with sip1.freshphone.co.za but not with ip, what would be the problem?


Thanks

Hi Woonam


You can ping the domain name but not the IP address 41.221.5.251?


yes

Hi Woonam,

Please try using the IP address instead of the URL for the domain/host.

Let me know what the result is thanks.

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