quite strange, which browser is he using? can he maybe try Chrome?
That link doesn't work (I get: Your connection is not private Attackers might be trying to steal your information from help.freshphone.co.za (for example, passwords, messages, or credit cards). Learn more) and I can't find your post.
I tried Chrome and I now get:
Server Error in '/' Application.
A potentially dangerous Request.Cookies value was detected from the client (EuphoriaUserAccount18258="...ame=Sean O'Shaugnessy&PbxMa...").
Description: ASP.NET has detected data in the request that is potentially dangerous because it might include HTML markup or script. The data might represent an attempt to compromise the security of your application, such as a cross-site scripting attack. If this type of input is appropriate in your application, you can include code in a web page to explicitly allow it. For more information, see http://go.microsoft.com/fwlink/?LinkID=212874.
I can log into Seans profile on my side. Did you try using another broswer to see if the error message appears. I would also try clearing all your cookies for the Freshphone TMS.
My detailed response about 5 hours ago seems to have disappeared. Is it somewhere else?
I deleted cookies and tried on Firefox, Chrome and Edge. I get this far:
but when I click on open I get:
If I click "back" I get
This problem is now 10 days old. My friend is not able to access his account.
does the issue look like this?
Yes. It is similar in all browsers.
Please advise if the issue still persists, the problem existed with the apostrophe in the surname. We have to fix it still but for now it should work.
That works. Thanks!