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Sign up for a Fresh Phone Account but haven't received an email with a code

Hi


I'm trying to register an account but I'm not getting the verification email with the code.


Thanks

George


1 person has this question

Okay so I tried a 3rd email and this time it did send me a verification code.


This isn't an email account I want to use though. Is it possible to change somewhere?

Hi George


Which email account would you like to use? Have you checked your Spam folder for emails from us?

Hi


All sorted. Thanks very much for the assistance.


Kr

George

Hi George,


Thank you. 

Trying to sign up a friend but not receiving verification email

Waiting 2 hours already but nothing

What do do please?


He has a Gmail account

I am also experiencing this problem. I can't get past the first page because no code is sent to the email address specified.

Hi Neil,


I hope you are well. Please check your spam to see if the email is not automatically being sent there. 


Thank you. 

Checked spam folder, it is empty.

Hi Chris


I have replied on his ticket and on your other post for the same issue. there seems to be miscommunication between what the email address should be. Pleas reply via the forum post that I replied and asked you which one

Hi Neil,


Is there anyway you can try using another email address to see if the issue persists. I think it could be your email server rejecting the email. 


Thank you. 

Hi


I used a completely different email and it then did work for me. 


Fresh Phone then reset my account to the email address I wanted.


Kr

George

sorted, thanks all.

Hi Neil,


Thank you. 

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