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RICA Issue?

Hi, the RICA form I need to fill out seems to be different to the one in the help guide in this forum.  I can only upload an ID document, there is no place to upload a proof of address document.  Could you suggest a solution?  



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Hi Suzanne,


We only require proof of ID.

 Hi. I have also uploaded my ID document. How long does the RICA process take?

Hi Raffaello


Normally a couple of hours, I see yours was done already

I have tried to upload my ID and it just throws me out each time.  Not a good start to a relationship with this company.


Anyone else get thrown out constantly?

Hi Patricia


Your RICA has been approved.

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