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Can't dial certain numbers

Good day, 

I created a freshphone account for me and my wife. My wife (from Freshphone) can phone my freshphone number but I can't phone her. 
Some numbers I can phone direct (ie. 012, 082, 073) but some I have to change to +27, and visa versa. Some +27 numbers I have to change to (0). 

Please help.


Hi Johann,


Please see the screenshot below. You will see how the application is dialing the numbers and why they are failing. Please have a look at your contact list and edit the numbers accordingly. 



Thank you.  

Hi Fresh Man, 


I am using the Zoiper Premium Android app. 

I have dialed the numbers straight from Zoiper. (Zoiper imports all your contacts) 
Some work others don't. I have also tried to dial the number manually from the keypad to see if it makes a difference, but with no luck. 

Hi Johann,


I hope you are well. Please advise on how you are dialing the numbers and also what application/device you have registered the account. 


Thank you. 

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