I'd like to report a problem / bug.
I activated voicemail on my account a while back. I later decided I didn't need voicemail anymore and turned it off / disabled voicemail in my account portal (tms.fresphone.co.za).
I noticed however, that incoming calls stopped ringing after the same period as set in the portal for the time to divert to voicemail. So my phone only rang for 15 seconds before the incoming calls was cut off - before I had a chance to answer it.
I changed the "go to voicemail after ... seconds" to 0 and now it rings indefinitely.
This is a bug in my opinion as I had disabled voicemail all-together... so it shouldn't be effecting how long my phone rings for before cutting off.
Anyway just wanted to report this behaviour.
I hope you are well. Please can you restart your device, I used your account on my phone to test. The outcome of my test was that the phone rang for over a minute without going to voicemail after I enabled and disabled the voicemail feature. I do not see any issues relating to your query. Please can you test on your end and let me know if the issue has been resolved.
I hope you are well. I apologise for the misunderstanding. I will ask our backend technicians to take a look at the bug you discovered.
Thanks so much :)