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Device Status: Offline

Hi, I had my telkom number ported by yourselves but my device status shows offline. Internet and all works fine but have no dialing tone. ISP is CellC on Technicolor TG789vac v2.What to do to get online. Only sound on the telephone are continuous beeps.

Thanks,
Peter.

 


Hi Pcannell,


I hope you are well. Please try rebooting your router, switch the router off and wait 10 minutes before restarting. If the reboot did not work then your local 5060 port on your internal network could be blocked, please go through the settings on your phone and look for "Local Port". Once you have found the setting please change it to 5090 and re-register the account on the device. 


Thank you. 

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