Start a new topic
Solved

No incoming calls

I have a SNOM 300 device setup with the SIP account behind an Afrihost Fibre connection using a DLINK DIR825 router. I can make calls without issues but cannot receive any calls  to 0872382548


Hi Donovan,


I hope you are well. Please can you reregister your device. I tested the account on my device and I received an incoming call. There could be a setting on the device that is blocking the incoming calls. Please check for a setting called DND, it should be disabled. If the setting is disabled, please take a screenshot of the setup page for the snom device I would like to see if the correct fields have the relevant information. 


Thank you. 

image


 

image

image

image



Support broken Registrar is the setting you need to turn on. 

Thanks all sorted

 

Excellent, have a good day.

Login or Signup to post a comment