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improve latency

Afternoon 


My account shows poor latency like one bar , how do I improve latency.


Regards

Safi 


Hi Mansoof,


I hope you are well. The latency depends on the speed of your internet connection. If your internet connection is poor you are going to have high latency which will cause you to have bad call quality. Please perform a speed test on your internet connection and post it in your next reply. I will advise you on, if the internet connection is sufficient enough to handle the phone calls. 


Thank you. 

Hi Mansoof


Please also let us know what internet connectivity you are using

Hi 


I am using a mobile lte connection 

Hi Mansoof


Your latency will increase whenever you are in an area of good LTE signal. VoIP is extremely reliant on having a strong LTE signal

Hi Fresh Man


Where is this server? I'm on a fibre line 100/50 with CISP but my latency is not great.


image


C:\Users\Stephen>tracert 107.170.65.67

 

Tracing route to 11.sipis.acrobits.cz [107.170.65.67]

over a maximum of 30 hops:

 

  1 <1 ms <1 ms <1 ms 192.168.1.1

  2 * * * Request timed out.

  3 5 ms 4 ms 5 ms u14p-cust.coolideas.co.za [154.0.5.185]

  4 4 ms 3 ms 3 ms u14u-cust.coolideas.co.za [154.0.5.190]

  5 4 ms 4 ms 3 ms u11d-cust.coolideas.co.za [154.0.5.65]

  6 20 ms 20 ms 26 ms c2m-backbone.coolideas.co.za [154.0.2.94]

  7 210 ms 210 ms 209 ms UnAssigned170.nyiix.net [198.32.160.170]

  8 267 ms 216 ms 210 ms 138.197.248.151

  9 209 ms 209 ms 209 ms 11.sipis.acrobits.cz [107.170.65.67]

 

Trace complete.


Regards

Stephen

This server is located in the US, its only for push notifications its got nothing to do with the routing of established calls. Why do you need to know the location of the server?

I'm trying to establish why my latency is so high. I recall it being much lower when I first signed up.


Regards

Stephen

Hi Stephen,


I wouldn't use that as an indicator, rather make a call and check the latency in app.

Hi Fresh Man


Thanks for that, I'll give it a go.


Regards

Stephen

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