I have a Granstream HT801 connected via LAN cable to my Mikrotik Hap Lite AP, and have a 4mb Fibre connection.
Every morning I wake up and the HT801 shows that is not registered. I try to reboot, turn the account to not active and them active again but nothing gets it to re-register. The only way I can get it to register is to do a VoIP data reset on the UI or by pressing the reset button on the unit, and then re-entering the SIP details from scratch. I have tried extending the registration expiration time and setting a re-register before expiration time, but this has not helped. On a few occasions, it has managed to go a few days (2 or 3) without having this problem.
Does anyone have a similar issue or know why this is happening?
There are 2 fixes to try here, each contradicts the other. So please test both as it depends on how your router is handling the traffic
NAT Traversal has settings: No, Keep-alive, STUN and UPnP. Both units must be set to "keep-alive".
NAT Traversal must be disabled on the ATA Adaptor. It causes similar problems to SIP ALG
Thanks, I will test this and give feedback.
Your account seems to stay online now, or am I just by chance looking when it is online?
Yes, I think it is working now. I implemented the suggested change on Saturday morning, and it hasn't disconnected yet, so it definitely looks like its working.
Thanks so much for your help!
That is great news.