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Cannot "register" yealink w52 phone

 Hello. Hi,

I have just had my phone base set replaced and can no longer connect - just keeps ‘registering’ until fail, stays “offline” at freshphone account page.

Settings all double checked etc. per account and your setup instructions. No joy. Was working fine until base set packed up a week or so ago.

Connected via DHCP / Cell C LTE Router / Vumatel.

Any suggestions?

tx


Hi Michael,


Please can you provide your public IP address. You can obtain these details by opening a google search page and typing in "whats my IP". 


Thank you. 

Hi Michael,


I see that your extension is online. Please can you test the device and let me know if you need further assistance. 


Thank you.

Awesome, yes its working now and tested OK. Not sure what the hang up was as I was out for a bit and came back to read your email. Thanks! :)

 

Hi Michael,


Thank you.

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