Hi William,

I hope you are well. You will need your SIP username, SIP password and the SIP domain address to set up the account on the device. All these credentials will be available on your TMS. 

Thank you. 

Hi William,

STEP 1	Connect your device's power and ethernet cables.  For users with the SPA112: Connect your router with the supplied Ethernet network cable to the SPA112's internet port. Now connect your phone to the SPA112's Phone 1 port. Finally plug the supplied power cable into the SPA112.  For users with the SPA122: Connect your router with the supplied Ethernet network cable to the SPA122's Internet port. Temporarily connect your computer to the SPA122's Ethernet port using a Ethernet network cable (this is necessary as the SPA122 will not allow you to access the web configuration interface without changing the default web password). Now connect your phone to the SPA122's Phone 1 port. Finally plug the supplied power cable into the SPA122.
STEP 2	Wait 60 seconds after plugging your SPA112/SPA122 in.  Pick up the phone connected to the SPA112/SPA122 and dial the * key on your phone 4 times.  For users with the SPA112: Have a pen and paper ready. You will hear a message - Enter a menu option, then enter 1 1 0on your phone. You will now hear a message giving you the IP address of your SPA112 such as - "192.168.001.010" and write this number down.  For users with the SPA122: Have a pen and paper ready. You will hear a message - Enter a menu option, then enter 2 1 0on your phone. You will now hear a message giving you the IP address of your SPA122 such as - "192.168.001.010" and write this number down.
STEP 3	Open a web browser on your computer such as Firefox or Chrome and enter the IP address you heard in step 4 as the address (I.E. where you would normally enter www.yahoo.com).  Please note: some browsers will require you to remove leading zero's ( 0 's ) in the IP address. For example if you heard "192.168.001.010" you should change this to "192.168.1.10".  You should now see a page that looks like this:    Enter the default credentials in the appropriate fields. For the SPA112/SPA122 please specify "admin" as the username, and "admin" as the password (without quotes).
STEP 5	Next, click on the Time settings link on the side navigation bar and configure your settings accordingly (as shown below):    Menu Item Setting Time Zone: Select your specific time zone Time Server Address: Manual, time.nist.gov Click the Submit button to save your changes.
STEP 6	Now, click on Voice on the top menu bar, and click on the SIP link on the side navigation bar and configure your settings accordingly (as shown below):    Menu Item Setting G729a Codec Name: G729 G729b Codec Name: G729 Click the Submit button to save your changes.
STEP 7	We will now configure your Callcentric credentials. To do this click on the Line 1 link on the side navigation bar and configure your settings accordingly (as shown below):    Menu Item Setting NAT Mapping Enable: Yes NAT Keep Alive Enable: Yes Proxy: sip1.freshphone.co.za Register Expires: 60 Use DNS SRV: Yes DNS SRV Auto Prefix: Yes User ID: Freshphone SIP Username Password: Freshphone SIP Password Auth ID: Freshphone SIP Username Use Auth ID: Yes Preferred Codec: G729 Second Preferred Codec: G711a Dial Plan: (*xxx|*75xx|[49]11|0|00|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.|**275*x.) After you have configured your line settings click the Submit button to save your changes.
STEP 8	That's it! You can now make a phone call.

Hi William

Please also make sure that you set the NAT Traversal setting to "Keep Alive"

Hi William

In line 13 jpg you need to put sip1.freshphone.co.za as the Outbound Proxy and say yes fro Use Outbound Proxy.

In line 11 jpg you need to set NAT Keep Alive enable to YES

Hi William

For the SIP Server and Outbound Proxy, try use the IP address instead of the domain name. 41.221.5.251

Hi William

I replied to you via mail about 45 minutes ago. I just sent another one

Hi William

The SIP password you were using was not the correct one. You are now using the correct one, hence you are online

Hi Joseph,

I hope you are well. I see that all the relevant fields have been filled in with the correct information. I would like you to try using the physical IP address (41.221.5.251) instead of the URL. Please let us know if the issue has been resolved. 

Thank you.