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Outgoing call delays

Hi . I have just installed my freshphone account on my snom 710 device.

The issue I have is when I place an outgoing call it takes around 25 - 30 seconds to place the call which is very long. Incoming calls work perfectly.


On my cell phone using a bria sip client it works fine on the same network but as soon as I try from my SNOM handset it has the delay.

Can you advise any possible reason ?

Kind regards


Hi Robert,


I hope you are well. Please see screenshot below. The RTP settings on the account need to be switched off. 


Image result for snom 710 web interface

Hi Robert


Please also set all codecs as G.729A

good morning Fresh,im also having same problem since yesterday..when i make a call it takes about 40sec before it ring.before it has been working perfect..using sip on myHUAWEL  LTE CPE B593...

Hi Robert


Are you still experiencing PDD ( post dial delay)?

Yes still not working correctly.

Hi Robert


We just picked up an issue on the Upstream Provider that we push traffic through for Freshphone and we have diverted it to a new Provider. Please test and advise if it has now been resolved

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