I am currently travelling and unable to register my freshphone SIP account from the a local Swedish ISP IP 18.104.22.168. Registration fails from all devices.
SIP Registration works fine from other Swedish ISP IPs e.g. Mobile works just fine, so either Freshphone has blacklisted the source IP or my particular swedish ISP is blocking all SIP traffic.
Please confirm if you are blocking foreign source IPs including : 22.214.171.124
I hope you are well. Please can you try pinging sip1.freshdesk.co.za (126.96.36.199) from a PC connected to the same internet connection you are trying to register the softphone.
Ping works fine:
Sians-Air:~ sianremfry$ ping sip1.freshphone.co.za
PING sip1.freshphone.co.za (188.8.131.52): 56 data bytes
64 bytes from 184.108.40.206: icmp_seq=0 ttl=47 time=222.694 ms
64 bytes from 220.127.116.11: icmp_seq=1 ttl=47 time=265.603 ms
64 bytes from 18.104.22.168: icmp_seq=2 ttl=47 time=498.998 ms
64 bytes from 22.214.171.124: icmp_seq=3 ttl=47 time=305.393 ms
64 bytes from 126.96.36.199: icmp_seq=4 ttl=47 time=324.162 ms
As does Telnet:
Sians-Air:~ sianremfry$ telnet sip1.freshphone.co.za 5060
Connected to sip1.freshphone.co.za.
Escape character is '^]'.
It looks like its registering now. Did you change/unblock something? Nothing changed on our side.
Nothing changed on our side. If you are able to ping our server, then we are not blocking that IP. We do block IP's when there are invalid credentials used to try and register a phone, this is done automatically with no human intervention