In order for us to submit your port to be processed we require an invoice with an account number with the numbers listed which belong to you, if they are unable to send you an invoice you can request a authorization letter form them with their letter head just stating your details and numbers you wish to port.
Unfortunately we cannot proceed without this and I know it can be a headache, kindly request a auth letter from them and upload this letter as your invoice when submitting your port.
We see that your number is indeed ported successfully, are you sure you do not perhaps have another number set to divert. The number that you ported currently does not have any diverts set up.
Unfortunately the bill from March 2017 will not be accepted as it is out dated. If the Welcome letter has your details, the telephone number as well as an account number then it should be accepted.
I would suggest submitting what you have and waiting on the porting authorities to advise if it will be accepted or not.
I too would like to port my Neotel number.How do I go about doing this please as Neotel is no longer going to offer this service and need to keep my number for Business.
To start the porting process please login to your TMS: https://tms.freshphone.co.za/
- Select your account
- Select DID manager on the right hand panel
- Select "Port my geographical number"
- Follow the prompts and complete the porting application form
- Upload all documents and submit your submission.
Please DO NOT cancel your line with your current provider, only cancel it once the port has been successful, The provider will receive a port out notification and they should automatically cancel your line, however always best to follow up with a call to them to confirm the cancellation on the line.
We cannot port a cancelled/suspended line.
Porting takes between 7-21 days.
Hi Freshman, I wanted to know how do i go about porting my neotel number.Its a prepaid line so i do not receive any statements and Neotel say they can't send me any statements to show its my number.They say you guys can check on port me and that they only need you to send a request to port the number.Now where do i get the documents you require to go through with the porting? Regards
Here are the instructions. We do need proof of ownership of that prepaid number from Neotel