The ported Telkom number shows in the DID Manager panel, but if the number is called there is no response/ not available.
I've answered your question on the private ticket you submitted.
why can i not receive and incoming calls on my yealink phone
Hi, my ported Telkom number works when it is dialled from a cell phone but friends dialling from a fixed Telkom landline get an engaged signal. Could Telkom have disconnected the number when my service with them was cancelled and how can I resolve?
You could get an ATA adapter or a VoIP phone.
Issue resolved many thanks to Fresh Man
I tested the number on my side and the number rings, I did not receive a message stating the number is not with us. Please test the number and advise if the issue persists.
Hi. My ported number has been working perfectly for the last few months, but today whenever I call the ported telkom number I get the automated response that the number is not on the Euphoria network. Any suggestions?
Please advise on what information they need from us.
If I try dialling your ported telkom number now from a cellphone and it worked but from a telkom landline it did not so it looks as though the issue is with telkom's routing of that number. I have informed our porting department and they will follow up.
I will create a private ticket so we can discuss this issue further.