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Ported Telkom number not working

The ported Telkom number shows in the DID Manager panel, but if the number is called there is no response/ not available.

Hi Gerry,

Thak you for reporting this issue to our forum.

On occasion when a DID is ported, the respective network providers do not immediately update calls routeing from their servers to the number.

For example:

If you have ported from Telkom to FreshPhone and an MTN number tries to call, MTN may still need to apply a routeing update specifying that the number is no longer held by Telkom but can now be found on the FreshPhone network, This is not a common occurrence but it does at times pop up.

We will be escalating this to the porting authorities and will let you know as soon as they have applied the updates. 

Thanks for the response. Keeping my fingers crossed.


Hi Gerry, 

I believe the routeing issue has been amended by

Please let us know if you have any other queries 

Hi FM, Thanks everything seems to be working 100%.


My ported Telkom number shows in the DID manager screen, but I cannot receive calls on it. I can receive calls on my freshphone number.

Hi Riana,

As per our email correspondence, the issue was escalated to our porting authorities who have since arranged for the routing to be updated. I tested the line this morning and the call went through.

Hope you find the above in order.



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