The ported Telkom number shows in the DID Manager panel, but if the number is called there is no response/ not available.
Thak you for reporting this issue to our forum.
On occasion when a DID is ported, the respective network providers do not immediately update calls routeing from their servers to the number.
If you have ported from Telkom to FreshPhone and an MTN number tries to call, MTN may still need to apply a routeing update specifying that the number is no longer held by Telkom but can now be found on the FreshPhone network, This is not a common occurrence but it does at times pop up.
We will be escalating this to the porting authorities and will let you know as soon as they have applied the updates.
I believe the routeing issue has been amended by
Please let us know if you have any other queries
As per our email correspondence, the issue was escalated to our porting authorities who have since arranged for the routing to be updated. I tested the line this morning and the call went through.
Hope you find the above in order.
I hope you are well. The device needs to be setup with your SIP credentials. That is correct your number has been ported to our system, the reason for the message is that your ported number is being redirected to the 087 number. We recommend that you configure your voicemail message to remove the automated message loaded on your system currently.