Hi James,
Have you signed up to the freshphone service? I do not see any user on our platform using your email address, other than on this help forum.
i have set up my w53p yearlink phone but i cannot receive incoming calls
Please make sure you have ticked incoming calls on the yealink base station's web UI, this is under account and then number assignment.
Fresh Man
These videos will help you setup your WP52 handset and register your Fresh PHONE account to your handset.
Copy and paste the links below in your browser to watch the videos.
https://youtu.be/WIglpDQPQq0
https://youtu.be/Av7U1Liylhc