Connect your router with the supplied Ethernet network cable to the ethernet port found on the Gigaset's base station. Finally, plug the supplied power cable into the base station.
Wait 60 seconds after plugging the base station's power adapter.
STEP 2
Press the Paging button located on the face of the base station, as indicated by the screen shot below:
Once pressed, the IP address of the base station should be displayed on the handset, as indicated below:
Open a web browser on your computers such as Internet Explorer, or Chrome and enter the IP address you saw on the phone's interface (I.E. where you would normally enter www.google.com).
STEP 3 We will now login to your IP Phone. You should now see a page that looks like this:
Enter the system PIN for the A510 IP on the given field. The default system PIN for the A510 IP is 0000.
After entering the system PIN and clicking the OK button, you should see a screen that looks similar to the one below:
STEP 4
Settings tab on the top menu bar. Now under the Settings configuration page, click on the Telephony link on the side menu bar as shown screenshot below:
STEP 5
To configure your FreshPhone account settings, please select the first available line, indicated by the Not configured status:
Once you have selected your desired line click on the Show Advanced Settings button, and use the following settings.
SettingValue
Connection Name or Number: Fresh{hone Username eg. 27871234567
Authentication name: 27871234567
Authentication password: Enter your extension SIP Password here.
Username: 27871234567
Display name: 27871234567
Domain: sip1.freshphone.co.za
Registration server: sip1.freshphone.co.za
Registration server port: 5060
Registration refresh time: 60
Select Network Protocol: UDP Only
After configuring your settings click the Set button to save your changes.
STEP 6
Make sure audio settings are configured properly. To do this click on Audio followed by the Show Advanced Settings button and ensure G.729 codec is the only codec listed under the Selected Codecs option. Once done, click the Set button to save your changes.
STEP 7
To receive calls properly you need to configure your Gigaset IP Phone. Click on Number Assignment link, and ensure both the radio button and the check box have been marked for the settings for outgoing calls and for incoming calls next to your FreshPhone account.
Once done, click the Set button to save your changes.
STEP 8
You may want to access voicemail from time to time. From the side menu, please visit theNetwork Mailboxes page. In the field next to your FreshPhone Account enter *85. After doing so, please mark the checkbox underneath Active
Once done, click the Set button to save your changes.
STEP 9
That's it! You can now make a phone call.
Best Answer
N
Nigel Johnstone
said
over 2 years ago
I battled to get my Vox Supafone (Apparently the same as same
as the Gigaset A580) to register, but got it to work with these settings. The settings are in the same order as the Telephony setup on the Vox Supafone.
My Vox Supafone has this firmware installed.
Firmware version: 022260000000
/ 053.00
EEPROM version: 184
This will probably also work for other VoIP providers, just substitute
the username, password and registration information with the other VoIP
provider’s information.
1. IP Connection
You can replace the
default name with a name or the actual phone number to distinguish this
connection.
Connection Name or Number: IP1 (Can be whatever you want)
Auto Configuration
If your provider has issued you with a configuration code,
you can use it to start the automatic connection configuration here.
Auto Configuration Code: (Blank)
Start Auto
Configuration
Provider: Other
Provider Select VoIP Provider
Personal Provider
Data
Authentication Name: 2787XXXXXXX (SIP
Username from Freshphone)
Authentication password:
******** (SIP
Password from Freshphone)
Username: 2787XXXXXXX (SIP
Username from Freshphone)
Display name: 2787XXXXXXX (Can be whatever you want)
Hide Advanced
Settings
General Provider Data
Domain: sip1.freshphone.co.za (Registration Server from Freshphone)
Proxy server address: sip1.freshphone.co.za (Registration
Server from Freshphone)
Proxy server port: 5060
Registrar server:
sip1.freshphone.co.za (Registration
Server from Freshphone)
I followed these settings to the letter and it still says registration failed at provider!
Fresh Man
said
about 3 years ago
Have you tried factory resetting the device before you attempt to set it up? or upgrading the firmware of the devices?
Perhaps the device has a setting blocking the connection.
You can also perform ping test from a computer connected to the same internet source to see if you are able to reach our servers.
you might have a firewall setting blocking the connection.
N
Nigel Johnstone
said
over 2 years ago
Answer
I battled to get my Vox Supafone (Apparently the same as same
as the Gigaset A580) to register, but got it to work with these settings. The settings are in the same order as the Telephony setup on the Vox Supafone.
My Vox Supafone has this firmware installed.
Firmware version: 022260000000
/ 053.00
EEPROM version: 184
This will probably also work for other VoIP providers, just substitute
the username, password and registration information with the other VoIP
provider’s information.
1. IP Connection
You can replace the
default name with a name or the actual phone number to distinguish this
connection.
Connection Name or Number: IP1 (Can be whatever you want)
Auto Configuration
If your provider has issued you with a configuration code,
you can use it to start the automatic connection configuration here.
Auto Configuration Code: (Blank)
Start Auto
Configuration
Provider: Other
Provider Select VoIP Provider
Personal Provider
Data
Authentication Name: 2787XXXXXXX (SIP
Username from Freshphone)
Authentication password:
******** (SIP
Password from Freshphone)
Username: 2787XXXXXXX (SIP
Username from Freshphone)
Display name: 2787XXXXXXX (Can be whatever you want)
Hide Advanced
Settings
General Provider Data
Domain: sip1.freshphone.co.za (Registration Server from Freshphone)
Proxy server address: sip1.freshphone.co.za (Registration
Server from Freshphone)
Proxy server port: 5060
Registrar server:
sip1.freshphone.co.za (Registration
Server from Freshphone)
Registrar server port: 5060
Registration refresh time: 180 sec
Network
STUN enabled: No
STUN server: (Blank)
STUN port: 3478
STUN refresh time: 240
sec
NAT refresh time: 20
sec
Outbound proxy mode: Never
Outbound proxy: (Blank)
Outbound proxy port: 5060
Fresh Man
said
over 2 years ago
Hi Nigel,
Thank you for sharing this information!
N
Nigel Johnstone
said
over 2 years ago
Only a pleasure! Hope it helps other people who battle to register their Gigaset phones. Your initial post certainly helped me get my phone working, so thanks for your info too.
A
Andre Botha
said
over 2 years ago
Hi I could not get it working with the above
N
Nigel Johnstone
said
over 2 years ago
Which phone do you have? A510 or A580?
Try freshphone.co.za instead of sip1.freshphone.co.za for the domain.
Make sure you've got the right proxy server option set to sip1.freshphone.co.za, my phone has two proxy server entries, the one needs to be set to sip1.freshphone.co.za and the other needs to be blank.
Registration sometimes doesn't work immediately. It might take a minute or two for the phone to register.
Make sure that your router allows inbound and outbound port 5060 for TCP and UDP.
A
Andre Botha
said
over 2 years ago
I have the A580Ip with an A58H hand set. Will try your suggested change. Thanks
F
Faaiez Sallie
said
over 2 years ago
Hi
I have a Gigaset A510IP (42.243 (422430000000 / V42.00) phone system connected directly to the Apple Airport Extreme (7.6.9) which I'm using as my fibre router. The Firmware on all devices are up to date. The A510IP registers properly and I can make outgoing calls.
The system however does not receive any calls. When the number is dialled it just gives an engaged signal.
I've gone through all the settings a few times and can't seem to resolve the problem.
Please assist?
Thanks
M
Marianna Brown
said
about 2 years ago
HI
I have a Gigaset A540IP with Afrihost as my isp and openserve as my fibre provider. I have tried the settings above and some of the suggestions on "Afrihost Fibre - FreshPhone Account Registration Failed - POSSIBLE FIX" however the A540IP does not allow me to enter the colon ":" after the server or proxy server names.
I have setup port forwarding for port 5060 on the router a AC1200 wi fi gigabit router. But so far I do not have any success.
Can you please provide some assistance.
V
Volker.goercke
said
about 1 year ago
Hi,
I have an A540IP and a FANVILx3sp both were connected now both give me registration failed
N
Naeem Ally
said
10 months ago
Check your codec settings, it must be set to G.729
Fresh Man
said
10 months ago
You also can't have the same account on 2 different devices
Fresh Man
STEP 1
Connect your router with the supplied Ethernet network cable to the ethernet port found on the Gigaset's base station. Finally, plug the supplied power cable into the base station.
Wait 60 seconds after plugging the base station's power adapter.
STEP 2
Press the Paging button located on the face of the base station, as indicated by the screen shot below:
Once pressed, the IP address of the base station should be displayed on the handset, as indicated below:
Open a web browser on your computers such as Internet Explorer, or Chrome and enter the IP address you saw on the phone's interface (I.E. where you would normally enter www.google.com).
STEP 3 We will now login to your IP Phone. You should now see a page that looks like this:
Enter the system PIN for the A510 IP on the given field. The default system PIN for the A510 IP is 0000.
After entering the system PIN and clicking the OK button, you should see a screen that looks similar to the one below:
STEP 4
Settings tab on the top menu bar. Now under the Settings configuration page, click on the Telephony link on the side menu bar as shown screenshot below:
STEP 5
To configure your FreshPhone account settings, please select the first available line, indicated by the Not configured status:
Once you have selected your desired line click on the Show Advanced Settings button, and use the following settings.
Setting Value
Connection Name or Number: Fresh{hone Username eg. 27871234567
Authentication name: 27871234567
Authentication password: Enter your extension SIP Password here.
Username: 27871234567
Display name: 27871234567
Domain: sip1.freshphone.co.za
Registration server: sip1.freshphone.co.za
Registration server port: 5060
Registration refresh time: 60
Select Network Protocol: UDP Only
After configuring your settings click the Set button to save your changes.
STEP 6
Make sure audio settings are configured properly. To do this click on Audio followed by the Show Advanced Settings button and ensure G.729 codec is the only codec listed under the Selected Codecs option. Once done, click the Set button to save your changes.
STEP 7
To receive calls properly you need to configure your Gigaset IP Phone. Click on Number Assignment link, and ensure both the radio button and the check box have been marked for the settings for outgoing calls and for incoming calls next to your FreshPhone account.
Once done, click the Set button to save your changes.
STEP 8
You may want to access voicemail from time to time. From the side menu, please visit theNetwork Mailboxes page. In the field next to your FreshPhone Account enter *85. After doing so, please mark the checkbox underneath Active
Once done, click the Set button to save your changes.
STEP 9
That's it! You can now make a phone call.
I battled to get my Vox Supafone (Apparently the same as same as the Gigaset A580) to register, but got it to work with these settings. The settings are in the same order as the Telephony setup on the Vox Supafone.
My Vox Supafone has this firmware installed.
Firmware version: 022260000000 / 053.00
EEPROM version: 184
This will probably also work for other VoIP providers, just substitute the username, password and registration information with the other VoIP provider’s information.
1. IP Connection
You can replace the default name with a name or the actual phone number to distinguish this connection.
Connection Name or Number: IP1 (Can be whatever you want)
Auto Configuration
If your provider has issued you with a configuration code, you can use it to start the automatic connection configuration here.
Auto Configuration Code: (Blank)
Start Auto Configuration
Provider: Other Provider Select VoIP Provider
Personal Provider Data
Authentication Name: 2787XXXXXXX (SIP Username from Freshphone)
Authentication password: ******** (SIP Password from Freshphone)
Username: 2787XXXXXXX (SIP Username from Freshphone)
Display name: 2787XXXXXXX (Can be whatever you want)
Hide Advanced Settings
General Provider Data
Domain: sip1.freshphone.co.za (Registration Server from Freshphone)
Proxy server address: sip1.freshphone.co.za (Registration Server from Freshphone)
Proxy server port: 5060
Registrar server: sip1.freshphone.co.za (Registration Server from Freshphone)
Registrar server port: 5060
Registration refresh time: 180 sec
Network
STUN enabled: No
STUN server: (Blank)
STUN port: 3478
STUN refresh time: 240 sec
NAT refresh time: 20 sec
Outbound proxy mode: Never
Outbound proxy: (Blank)
Outbound proxy port: 5060
1 person has this question
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- Popular
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Sorted by Oldest FirstChris Shortt
I followed these settings to the letter and it still says registration failed at provider!
Fresh Man
Have you tried factory resetting the device before you attempt to set it up? or upgrading the firmware of the devices?
Perhaps the device has a setting blocking the connection.
You can also perform ping test from a computer connected to the same internet source to see if you are able to reach our servers.
you might have a firewall setting blocking the connection.
Nigel Johnstone
I battled to get my Vox Supafone (Apparently the same as same as the Gigaset A580) to register, but got it to work with these settings. The settings are in the same order as the Telephony setup on the Vox Supafone.
My Vox Supafone has this firmware installed.
Firmware version: 022260000000 / 053.00
EEPROM version: 184
This will probably also work for other VoIP providers, just substitute the username, password and registration information with the other VoIP provider’s information.
1. IP Connection
You can replace the default name with a name or the actual phone number to distinguish this connection.
Connection Name or Number: IP1 (Can be whatever you want)
Auto Configuration
If your provider has issued you with a configuration code, you can use it to start the automatic connection configuration here.
Auto Configuration Code: (Blank)
Start Auto Configuration
Provider: Other Provider Select VoIP Provider
Personal Provider Data
Authentication Name: 2787XXXXXXX (SIP Username from Freshphone)
Authentication password: ******** (SIP Password from Freshphone)
Username: 2787XXXXXXX (SIP Username from Freshphone)
Display name: 2787XXXXXXX (Can be whatever you want)
Hide Advanced Settings
General Provider Data
Domain: sip1.freshphone.co.za (Registration Server from Freshphone)
Proxy server address: sip1.freshphone.co.za (Registration Server from Freshphone)
Proxy server port: 5060
Registrar server: sip1.freshphone.co.za (Registration Server from Freshphone)
Registrar server port: 5060
Registration refresh time: 180 sec
Network
STUN enabled: No
STUN server: (Blank)
STUN port: 3478
STUN refresh time: 240 sec
NAT refresh time: 20 sec
Outbound proxy mode: Never
Outbound proxy: (Blank)
Outbound proxy port: 5060
Fresh Man
Hi Nigel,
Thank you for sharing this information!
Nigel Johnstone
Only a pleasure! Hope it helps other people who battle to register their Gigaset phones. Your initial post certainly helped me get my phone working, so thanks for your info too.
Andre Botha
Nigel Johnstone
Try freshphone.co.za instead of sip1.freshphone.co.za for the domain.
Make sure you've got the right proxy server option set to sip1.freshphone.co.za, my phone has two proxy server entries, the one needs to be set to sip1.freshphone.co.za and the other needs to be blank.
Registration sometimes doesn't work immediately. It might take a minute or two for the phone to register.
Make sure that your router allows inbound and outbound port 5060 for TCP and UDP.
Andre Botha
Faaiez Sallie
Hi
I have a Gigaset A510IP (42.243 (422430000000 / V42.00) phone system connected directly to the Apple Airport Extreme (7.6.9) which I'm using as my fibre router. The Firmware on all devices are up to date. The A510IP registers properly and I can make outgoing calls.
The system however does not receive any calls. When the number is dialled it just gives an engaged signal.
I've gone through all the settings a few times and can't seem to resolve the problem.
Please assist?
Thanks
Marianna Brown
HI
I have a Gigaset A540IP with Afrihost as my isp and openserve as my fibre provider. I have tried the settings above and some of the suggestions on "Afrihost Fibre - FreshPhone Account Registration Failed - POSSIBLE FIX" however the A540IP does not allow me to enter the colon ":" after the server or proxy server names.
I have setup port forwarding for port 5060 on the router a AC1200 wi fi gigabit router. But so far I do not have any success.
Can you please provide some assistance.
Volker.goercke
Hi,
I have an A540IP and a FANVILx3sp both were connected now both give me registration failed
Naeem Ally
Check your codec settings, it must be set to G.729
Fresh Man
You also can't have the same account on 2 different devices
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