STEP 1 

Connect your router with the supplied Ethernet network cable to the ethernet port found on the Gigaset's base station. Finally, plug the supplied power cable into the base station. 

Wait 60 seconds after plugging the base station's power adapter. 

STEP 2 

Press the Paging button located on the face of the base station, as indicated by the screen shot below: 

Once pressed, the IP address of the base station should be displayed on the handset, as indicated below: 

Open a web browser on your computers such as Internet Explorer, or Chrome and enter the IP address you saw on the phone's interface (I.E. where you would normally enter www.google.com). 

STEP 3 We will now login to your IP Phone. You should now see a page that looks like this: 

Enter the system PIN for the A510 IP on the given field. The default system PIN for the A510 IP is 0000. 

After entering the system PIN and clicking the OK button, you should see a screen that looks similar to the one below: 

STEP 4 

Settings tab on the top menu bar. Now under the Settings configuration page, click on the Telephony link on the side menu bar as shown screenshot below: 

STEP 5 

To configure your FreshPhone account settings, please select the first available line, indicated by the Not configured status: 

Once you have selected your desired line click on the Show Advanced Settings button, and use the following settings. 

Setting Value

Connection Name or Number: Fresh{hone Username eg. 27871234567

Authentication name: 27871234567

Authentication password: Enter your extension SIP Password here. 

Username: 27871234567

Display name: 27871234567

Domain: sip1.freshphone.co.za

Registration server: sip1.freshphone.co.za

Registration server port: 5060

Registration refresh time: 60

Select Network Protocol: UDP Only

After configuring your settings click the Set button to save your changes. 

STEP 6 

Make sure audio settings are configured properly. To do this click on Audio followed by the Show Advanced Settings button and ensure G.729 codec is the only codec listed under the Selected Codecs option. Once done, click the Set button to save your changes.

STEP 7 

To receive calls properly you need to configure your Gigaset IP Phone. Click on Number Assignment link, and ensure both the radio button and the check box have been marked for the settings for outgoing calls and for incoming calls next to your FreshPhone account.

Once done, click the Set button to save your changes. 

STEP 8 

You may want to access voicemail from time to time. From the side menu, please visit theNetwork Mailboxes page. In the field next to your FreshPhone Account enter *85. After doing so, please mark the checkbox underneath Active 

Once done, click the Set button to save your changes. 

STEP 9

That's it! You can now make a phone call.

Have you tried factory resetting the device before you attempt to set it up? or upgrading the firmware of the devices?

Perhaps the device has a setting blocking the connection. 

You can also perform ping test from a computer connected to the same internet source to see if you are able to reach our servers. 

you might have a firewall setting blocking the connection. 

Hi Nigel,

Thank you for sharing this information!