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How to set up FreshPhone on a Gigaset A510

STEP 1 


Connect your router with the supplied Ethernet network cable to the ethernet port found on the Gigaset's base station. Finally, plug the supplied power cable into the base station. 


Wait 60 seconds after plugging the base station's power adapter. 


STEP 2 


Press the Paging button located on the face of the base station, as indicated by the screen shot below: 

blob1476783631777.png


Once pressed, the IP address of the base station should be displayed on the handset, as indicated below: 


blob1476783654286.png


Open a web browser on your computers such as Internet Explorer, or Chrome and enter the IP address you saw on the phone's interface (I.E. where you would normally enter www.google.com). 


STEP 3 We will now login to your IP Phone. You should now see a page that looks like this: 



blob1476783776829.png


Enter the system PIN for the A510 IP on the given field. The default system PIN for the A510 IP is 0000. 


After entering the system PIN and clicking the OK button, you should see a screen that looks similar to the one below: 


blob1476783822547.png



STEP 4 


Settings tab on the top menu bar. Now under the Settings configuration page, click on the Telephony link on the side menu bar as shown screenshot below: 



blob1476783953386.png


STEP 5 


To configure your FreshPhone account settings, please select the first available line, indicated by the Not configured status: 


blob1476784030788.png



Once you have selected your desired line click on the Show Advanced Settings button, and use the following settings. 


 

Setting Value

Connection Name or Number: Fresh{hone Username eg. 27871234567

Authentication name: 27871234567

Authentication password: Enter your extension SIP Password here. 

Username: 27871234567

Display name: 27871234567

Domain: sip1.freshphone.co.za

Registration server: sip1.freshphone.co.za

Registration server port: 5060

Registration refresh time: 60

Select Network Protocol: UDP Only


After configuring your settings click the Set button to save your changes. 


STEP 6 


Make sure audio settings are configured properly. To do this click on Audio followed by the Show Advanced Settings button and ensure G.729 codec is the only codec listed under the Selected Codecs option. Once done, click the Set button to save your changes.


STEP 7 


To receive calls properly you need to configure your Gigaset IP Phone. Click on Number Assignment link, and ensure both the radio button and the check box have been marked for the settings for outgoing calls and for incoming calls next to your FreshPhone account.


Once done, click the Set button to save your changes. 


STEP 8 


You may want to access voicemail from time to time. From the side menu, please visit theNetwork Mailboxes page. In the field next to your FreshPhone Account enter *85. After doing so, please mark the checkbox underneath Active 


Once done, click the Set button to save your changes. 


STEP 9


That's it! You can now make a phone call.


Best Answer

I battled to get my Vox Supafone (Apparently the same as same as the Gigaset A580) to register, but got it to work with these settings. The settings are in the same order as the Telephony setup on the Vox Supafone.


My Vox Supafone has this firmware installed.

Firmware version:           022260000000 / 053.00

EEPROM version: 184


This will probably also work for other VoIP providers, just substitute the username, password and registration information with the other VoIP provider’s information.


1. IP Connection


You can replace the default name with a name or the actual phone number to distinguish this connection.


Connection Name or Number:   IP1     (Can be whatever you want)


Auto Configuration


If your provider has issued you with a configuration code, you can use it to start the automatic connection configuration here.


Auto Configuration Code:      (Blank)


Start Auto Configuration


Provider:             Other Provider                  Select VoIP Provider


Personal Provider Data


Authentication Name:   2787XXXXXXX            (SIP Username from Freshphone)


Authentication password:    ********     (SIP Password from Freshphone)


Username:         2787XXXXXXX             (SIP Username from Freshphone)


Display name:    2787XXXXXXX         (Can be whatever you want)


Hide Advanced Settings


General Provider Data


Domain:               sip1.freshphone.co.za        (Registration Server from Freshphone)


Proxy server address:    sip1.freshphone.co.za      (Registration Server from Freshphone)


Proxy server port:       5060


Registrar server:         sip1.freshphone.co.za        (Registration Server from Freshphone)


Registrar server port:     5060


Registration refresh time: 180 sec


Network


STUN enabled:     No


STUN server:   (Blank)


STUN port:   3478


STUN refresh time:   240 sec


NAT refresh time:   20 sec


Outbound proxy mode:    Never


Outbound proxy:    (Blank)


Outbound proxy port:    5060


1 person has this question

I followed these settings to the letter and it still says registration failed at provider!

Have you tried factory resetting the device before you attempt to set it up? or upgrading the firmware of the devices?


Perhaps the device has a setting blocking the connection. 


You can also perform ping test from a computer connected to the same internet source to see if you are able to reach our servers. 

you might have a firewall setting blocking the connection. 

Answer

I battled to get my Vox Supafone (Apparently the same as same as the Gigaset A580) to register, but got it to work with these settings. The settings are in the same order as the Telephony setup on the Vox Supafone.


My Vox Supafone has this firmware installed.

Firmware version:           022260000000 / 053.00

EEPROM version: 184


This will probably also work for other VoIP providers, just substitute the username, password and registration information with the other VoIP provider’s information.


1. IP Connection


You can replace the default name with a name or the actual phone number to distinguish this connection.


Connection Name or Number:   IP1     (Can be whatever you want)


Auto Configuration


If your provider has issued you with a configuration code, you can use it to start the automatic connection configuration here.


Auto Configuration Code:      (Blank)


Start Auto Configuration


Provider:             Other Provider                  Select VoIP Provider


Personal Provider Data


Authentication Name:   2787XXXXXXX            (SIP Username from Freshphone)


Authentication password:    ********     (SIP Password from Freshphone)


Username:         2787XXXXXXX             (SIP Username from Freshphone)


Display name:    2787XXXXXXX         (Can be whatever you want)


Hide Advanced Settings


General Provider Data


Domain:               sip1.freshphone.co.za        (Registration Server from Freshphone)


Proxy server address:    sip1.freshphone.co.za      (Registration Server from Freshphone)


Proxy server port:       5060


Registrar server:         sip1.freshphone.co.za        (Registration Server from Freshphone)


Registrar server port:     5060


Registration refresh time: 180 sec


Network


STUN enabled:     No


STUN server:   (Blank)


STUN port:   3478


STUN refresh time:   240 sec


NAT refresh time:   20 sec


Outbound proxy mode:    Never


Outbound proxy:    (Blank)


Outbound proxy port:    5060

Hi Nigel,


Thank you for sharing this information! 

Only a pleasure! Hope it helps other people who battle to register their Gigaset phones. Your initial post certainly helped me get my phone working, so thanks for your info too.

Hi I could not get it working with the above
Which phone do you have? A510 or A580?

Try freshphone.co.za instead of sip1.freshphone.co.za for the domain.

Make sure you've got the right proxy server option set to sip1.freshphone.co.za, my phone has two proxy server entries, the one needs to be set to sip1.freshphone.co.za and the other needs to be blank.

Registration sometimes doesn't work immediately. It might take a minute or two for the phone to register.

Make sure that your router allows inbound and outbound port 5060 for TCP and UDP.

 

I have the A580Ip with an A58H hand set. Will try your suggested change. Thanks
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