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Geographic Number Porting

Our Geographic Number Porting service will be available within 10 working days.

We will update this POST once ready.

Thank you for your patience.

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Hi there. I received the following email from Freshphone this morning:

Dear Customer,

Please note that the porting process for FP-PORTv2-00316 has been successful.

Your number will be ported on December 04 2018.

Kind regards,
The FreshPHONE Porting Department

I just need to confirm the following: Do I cancel the landline with Telkom or is this automatically taken care of in the porting process? If I have to cancel the landline, do I have to wait until December 04 before cancelling the landline?

Thank you

Hi Adenaan,

Once you have filled out the porting document on our side, Freshphone will take care of the porting from Telkom to our system. Your landline will be activate on our system on the 4th of December. 

Thank you. 

I just created a FreshPHONE account and completed the RICA process.
I now want to port my Telkom landline number, but I get an error message: There seems to have been a problem please reload the page. If the problem persists please notify us with the problem and we will resolve it as quickly as possible. Sorry for the inconvenience.

Could you please let me know once this has been sorted.


Hi Andre,

I hope you are well. I will create a private ticket for you regarding this query. 

Thank you. 

Hi there, I ported my landline number using your porting service. I was told that porting would be done on the 4th of December, and I now see the number under my DID. But my physical landline is still active. I thought that the landline with Telkom is automatically cancelled as part of this process. Is my thinking correct or do I still have to cancel the landline with Telkom myself? If it is the latter, can I go ahead and do so? FP-PORTv2-00316

Hi Adenaan,

I will create a private ticket regarding your query. 

Thank you. 

Is it possible to get another geographical number allocated to replace my 087 number. I no longer have an active Telkom account/number

Hi Gail

I have responded via the ticket created.

I read through this thread before porting my geographic number with the hopes of finding out exactly how the process would go and read mostly of the issues others have experienced. If you are in the same boat and wondering what to to expect, this was my experience. Extremely quick an seamless, thanks FreshPhone!

Fri 21 Jan 2019:

2:45PM Started the process of porting a Telkom 021 by clicking Port Geographic Number in the DID Manager.

Made payment via credit card.

Followed the instructions and filled out the application form. Received an e-mail to verify my email addy and another to confirm that the application had been completed.

Uploaded the application form and supporting documents as requested.

2:49PM Email confirmation from FreshPhone stating that they had received the request to port.

2:51PM Email confirmation stating that the documents had been verified and sent to the Network Provider, mentioned that the process may take from 1-3 weeks to complete.

Mon 21 Jan 2019: 

Email notification saying that the number would be ported on 22 Jan 2019.

Tue 22 Jan 2019:

The landline number to be ported appeared in the DID manager but the Telkom line was still operating as normal and calls were not yet being routed to FreshPhone.

Wed 23 Jan 2019:

Telkom line no longer has a dial tone, when picking up I get the busy tone.

Calls are correctly routed to FreshPhone.

Submitted my service cancellation request to Telkom. FREEDOM!!!

Hi Andrew, thanks for the feedback! We are glad you had a seemless port and are now free :)

If I port my geographic number at 08:00 tomorrow (Monday) morning will the port go through? Or do I have to wait till 16:00 to initiate the port?

Hi Keegan,

Once you have filled in the porting docs, we will get a port date from our upstream provider, we will then let you know when this will be and the port will happen any time after 4pm. 

I can start the port process earlier than 4pm? Or must I wait till after 4pm to start the port process?

Hi Keegan

You can submit your porting documents whenever but the actual porting of your number will only take place between 4pm and midnight.

I overpaid my telkom account and it says I'm owing -R0.64. Basically Telkom is owing me. Will that negatively affect my port?
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