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Geographic Number Porting

Our Geographic Number Porting service will be available within 10 working days.

We will update this POST once ready.

Thank you for your patience.

3 people have this question

If my Telkom landline number was already ported to another ISP, can you port it to Freshphone?

The CRDB shows

011xxxxxxx has been ported and is serviced by ICONGNP.

I can start the port process earlier than 4pm? Or must I wait till after 4pm to start the port process?

Hi Keegan

You can submit your porting documents whenever but the actual porting of your number will only take place between 4pm and midnight.

I overpaid my telkom account and it says I'm owing -R0.64. Basically Telkom is owing me. Will that negatively affect my port?

Hi Richard,

Any geographical number should be able to port, as long as the Network provider is registered with The Number Portability Company. 

In order to determine whether the number is registered or not, please insert the number into the link below:

If the number is registered, it will tell you which network the number belongs to. If it is not registered, it will give the following result - "Unable to obtain owner of number". 

If it is unable to obtain the owner of the number, you will need to contact Nexus and find out who their network provider is that hosts your number and query why they are not registered with The Number Portability Company. They will need to register before you will be able to ever port your number away from them.


Hope you find the above in order.




Hi Keegan

No this will not affect your port negatively.

So in the database I get a 'unable to obtain' -- but Nexus/WebAfrica say I can port... so should I just try? Tell me what I can do @fresh!

Oh no - that's sad:

Unable to obtain owner of number 021xxxxxx

Hi there. I'd like to port my landline number in preparation for fibre roll-out happening in my area. Activation should happen in a week or so. I currently have a bundled service from Telkom where I use them for the ADSL line, internet connection and ISP. I obviously don't want any service interruption whilst fibre is not yet active. If I port my landline number and hold off on cancelling my Telkom line, will this ensure that my internet service is not disrupted? Put differently, if I port my current landline number, do I have to request another landline number from Telkom to ensure that my internet service is not disrupted?

Hi Adenaan,

I hope you are well. You will need to request a new number from Telkom if you port your number before your internet cancelation date. Having an ADSL line requires the line to have  a geographical number to operate. I would also like to point out that it takes close to two weeks for the porting process to be completed. 

Thank you. 

Hi Richard,

When you number shows up as "unable to obtain owner" it means the provider you are currently with has not registered your number with the number portability to allow porting out.

Nexus Is incorrect, even if we try there is a 100% chance your port will be rejected with that reason.

Nexus as your provider needs to assist in registering your number to be ported, this is the only way to get your number ported.



Thank you for the prompt response. I think the safest is then to hold off on the porting for now. I'll cancel the internet subscription as soon as my fibre is active, and then port at the same time.


If my Telkom landline number was already ported to another ISP, can you port it to Freshphone?

The CRDB shows

011xxxxxxx has been ported and is serviced by ICONGNP.

Is it possible to get another geographical number allocated to replace my 087 number. I no longer have an active Telkom account/number


We want to port our telkom number over, but it says we need to have an application form on hand.

Where is this application form?
Do we fill it out after we have completed payment?

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