Our Geographic Number Porting service will be available within 10 working days.
We will update this POST once ready.
Thank you for your patience.
I see that you did in fact make a payment for the porting fee, however I do not see a porting application completed for the above mentioned number. I have searched by your email address as well, however there is no application active for that number.
Please send an email to email@example.com with the ported number, your FreshPhone account number as well as the date you made the payment and one of our porting administrators will be in touch with the application link needed in order for us to process the application and get your number ported.
Hope you find the above in order.
yes thank you, all sorted
Once your number has successfully ported, we add the number to your account automatically.
All you need to do is reply to the email you received from the portal.
I can confirm that our porting authorities have updated their routing and the number is now woking
@FreshIT - that only works when you use the email address that the ticket is associated with...so not that simple if you're careful about spam!
Good Day Paul,
Your request will be forwarded to our porting department who will assist you shortly.
I will create a private ticket regarding your query.
Porting application for 27879437174
My fibre connection has been delayed and I am still using ADSL. I am worried that when the port happens my Telkom line and ADSL will be cut off. If possible please delay the port by 14 days. Alternatively please cancel the port and reapply later.
I did the port application and got a confirmation date 30/01/2018, I can see that my number is under DID manager.
My concern is that my telkom account is still active though? Do you cancel the account on my behalf or must cancel with them directly?
Now that it has ported, your Telkom account can be cancelled ( unless you have adsl connectivity with Telkom, then don't cancel that part of it.)
This is something that you will need to do as the Telkom account holder
Good Day John
I have generated a ticket for your query.
I will respond via the ticket.