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Geographic Number Porting

Our Geographic Number Porting service will be available within 10 working days.


We will update this POST once ready.


Thank you for your patience.


3 people have this question

Hi my card transaction for port application was successful but was not diverted to the documents upload section. Please assist to get these uploaded. My FreshPhone number is 0872376803


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Hi there.

I just tried to port my phone number and managed to make a payment using my credit card.

After the payment went through I got an error message from Freshphone saying "The response is not authentic"

I have received an email from Paygate saying the payment was successful. 


If I try do the port again I have to go through the payment page.


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HI Richard, 


I will also create a ticket for your query. 


Thank you. 


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Hi Karen,


As discussed via the ticket you submitted, there were minor routing issues on the line after porting, however they have since been corrected and all is now working.


Thanx.


Regards,

FreshPhone Porting Department


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Hi Ernest,


If you wish to keep the line active, you would need to indicate that you require a replacement number allocated on the porting submission. If you will no longer require the line to be active you would need to request the line be canceled after successful porting has taken place and has been tested.


NB! : Please take into account that no services or line rentals must be canceled before successful porting has taken place as the DID associated with the service will be lost, this is irreversible.


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Hi


I have registered with Freshphone and just had my RICA approved. I would like to port my Geographical number and the webpage requires me to submit a signed authorised order form and personal authorisation letter and to do so online. I cannot find where these forms are. Please could you direct me to them.


Thank you.

Regards,

Rick

Hi i would like to understand the process following the port of a Telkom line to Freshphone. 


I understand the process as described here and on the site (which is to complete the porting process) but I would like to know what needs to be post-porting. 


Does FreshPhone cancel the Telkom (other) account on behalf of the client, or do we need to contact Telkom to cancel the account?


Thanks

Hi again, I have an additional question: 


Are ported numbers linked to the original account (087 number) or is it identified as a second account on the profile? 


Also: i notice that the Porting is identified as R150 (on the porting forms and process in TMS) and R285 on the pricing pages and elsewhere. Can you confirm the correct price, or amend your site to be consistent.


Thanks

Hi there.

Just like Eugene I have tried to port my phone number and managed to make a payment using my credit card.


After the payment went through I got an error message from Freshphone saying "The response is not authentic"


I have received an email from Paygate saying the payment was successful. 


If I try do the port again I have to go through the payment page.


Clearly the bug was not successfully fixed. what do I need to do to continue with the port?

I read through this thread before porting my geographic number with the hopes of finding out exactly how the process would go and read mostly of the issues others have experienced. If you are in the same boat and wondering what to to expect, this was my experience. Extremely quick an seamless, thanks FreshPhone!


Fri 21 Jan 2019:


2:45PM Started the process of porting a Telkom 021 by clicking Port Geographic Number in the DID Manager.

Made payment via credit card.

Followed the instructions and filled out the application form. Received an e-mail to verify my email addy and another to confirm that the application had been completed.

Uploaded the application form and supporting documents as requested.


2:49PM Email confirmation from FreshPhone stating that they had received the request to port.


2:51PM Email confirmation stating that the documents had been verified and sent to the Network Provider, mentioned that the process may take from 1-3 weeks to complete.


Mon 21 Jan 2019: 


Email notification saying that the number would be ported on 22 Jan 2019.


Tue 22 Jan 2019:


The landline number to be ported appeared in the DID manager but the Telkom line was still operating as normal and calls were not yet being routed to FreshPhone.


Wed 23 Jan 2019:


Telkom line no longer has a dial tone, when picking up I get the busy tone.

Calls are correctly routed to FreshPhone.

Submitted my service cancellation request to Telkom. FREEDOM!!!

Hi Michael, Ported numbers are added to the original account, but added as an additional number (DID), so you cam actually receive calls over both numbers once ported.


The cost for porting to FreshPHONE has been reduced to R150 - mainly because the process all happens online, and there is much less admin involved. Porting is an admin intensive process - mainly in dealing with Telkom, as you can imagine its not fun :( but well gladly do it for 150 buks tho!

Hi, thanks for the confirmation on the pricing! R150 is definitely a better deal.


Can you confirm the after porting process as well please? 


thanks!


Yes, our admin team will let you know once completed. 

Hi Andrew, thanks for the feedback! We are glad you had a seemless port and are now free :)

Hi, I submitted a request to have my 011 number ported. I paid for it and submitted all paperwork, and today I get a port rejection email that I can’t be ported as the line is cancelled. This however is not true, as the voice line is still active and I’m currently using it and telkom has also confirmed that the line is active and not cancelled
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