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Geographic Number Porting

Our Geographic Number Porting service will be available within 10 working days.


We will update this POST once ready.


Thank you for your patience.


11 people have this question

Can you port a number from another person to my account.

Hi Reshen


Yes it is, send your request to billing@freshphone.co.za

yes, you may. Please use  the 'persons' ID, most recent Telephone Bill and details on the application.


Please follow the below process to initiate porting.


To start the porting process please login to your TMS: https://tms.freshphone.co.za/


- Select your account

- Select DID manager on the right hand panel

- Select "Port my geographical number"

- Follow the prompts and complete the porting application form

- Upload all documents and submit your submission.

 

Please DO NOT cancel your line with your current provider, only cancel it once the port has been successful, The provider will receive a port out notification and they should automatically cancel your line, however always best to follow up with a call to them to confirm the cancellation on the line.

 

We cannot port a cancelled/suspended line.

 

Porting takes between 7-21 days.


Thanks

 

If my Telkom landline number was already ported to another ISP, can you port it to Freshphone?

The CRDB shows

011xxxxxxx has been ported and is serviced by ICONGNP.

Is it possible to get another geographical number allocated to replace my 087 number. I no longer have an active Telkom account/number

Hi,


We want to port our telkom number over, but it says we need to have an application form on hand.

Where is this application form?
Do we fill it out after we have completed payment?


Hi Gail


I have responded via the ticket created.

Hi Linda


Numbers port at around midnight

 I have just gotten fibre to my home and am looking to cancel my Telkom landline, which is in my own name. Would it be possible to port that number to a FreshPhone account in my wife's name or does it have to be in my own name? We'd prefer the number to be linked to her FreshPhone account if this is possible.

Hi, I have completed the porting process from my side however haven't heard anything. Is there a way I can see the progress of the port?

Hi Peter-John,


Your port application was received and you should have received an automated response acknowledging that your port application was approved and submitted to our porting authorities shortly after you completed it online. 


It is currently still with our porting authorities, however I have just followed up on the application as I can see that it has taken slightly longer than usual.


You should get an email with the confirmed porting date as soon as the application has been accepted.


Apologies for the delay and inconvenience caused.


You may port your number to your wife's Freshphone account.

Please follow the below process to initiate porting.


To start the porting process please login to your TMS: https://tms.freshphone.co.za/


- Select your account

- Select DID manager on the right hand panel

- Select "Port my geographical number"

- Follow the prompts and complete the porting application form

- Upload all documents and submit your submission.

 

Please DO NOT cancel your line with your current provider, only cancel it once the port has been successful, The provider will receive a port out notification and they should automatically cancel your line, however always best to follow up with a call to them to confirm the cancellation on the line.

 

We cannot port a cancelled/suspended line.

 

Porting takes between 7-21 days.


Thanks

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