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Geographic Number Porting

Our Geographic Number Porting service will be available within 10 working days.


We will update this POST once ready.


Thank you for your patience.


10 people have this question

Hi Keegan


No this will not affect your port negatively.

So in the porting.co.za database I get a 'unable to obtain' -- but Nexus/WebAfrica say I can port... so should I just try? Tell me what I can do @fresh!

The porting process is the most tedious, complicated process ever of the 21st century. Imagine my 74 year old grandfather, to whom I suggested your service, also moving from Neotel, tringy to do this. It will be hell. One doesnt have this kind of thing , submitting forms, digitally signing them, downloading them, uploading them, scanning documents and saving them for upload, getting authorisation from a near extinct company on letterheads etc, with other networks. You send a sms request, and a few hours later its done. Euphoria is bragged about on sites like Business Tech with headings like : Euphoria Telecom’s legacy of innovation is set to continue under new management. Theres no innovation here. 

Oh no - that's sad:

Unable to obtain owner of number 021xxxxxx

Hi May your please assist me with port for my Neotel numbers 011 025 7977 and 011 025 8030

Hi there. I'd like to port my landline number in preparation for fibre roll-out happening in my area. Activation should happen in a week or so. I currently have a bundled service from Telkom where I use them for the ADSL line, internet connection and ISP. I obviously don't want any service interruption whilst fibre is not yet active. If I port my landline number and hold off on cancelling my Telkom line, will this ensure that my internet service is not disrupted? Put differently, if I port my current landline number, do I have to request another landline number from Telkom to ensure that my internet service is not disrupted?


Hi Morne


Thank you very much for your feedback. We do definitely agree with you, but alas, this is not our process.


The porting process is followed as per ICASA requirements. It is their process, not Freshphone's or Euphoria's. All Telecom companies have to follow this process

Hi Adenaan,


I hope you are well. You will need to request a new number from Telkom if you port your number before your internet cancelation date. Having an ADSL line requires the line to have  a geographical number to operate. I would also like to point out that it takes close to two weeks for the porting process to be completed. 


Thank you. 

Hi All, 


Please note that we can now manage porting through the Freshphone website. Please click here for all porting releated questions - https://www.freshphone.co.za/porting/


Please be aware of the following important information, 

Please DO NOT cancel your line with your current provider, only cancel it once the port has been successful, The provider will receive a port out notification and they should automatically cancel your line, however always best to follow up with a call to them to confirm the cancellation on the line.

We cannot port a cancelled/suspended line.

Porting takes between 7-21 days.

The cost of porting is R135 excluding VAT. Payment of this must be made via credit card before the porting can take place.

Porting happens between 4pm and midnight on the day porting is selected. 

I have a geographic number with FreshPhone and would like to port it to another FreshPhone account, is that possible?

Hi Richard,


When you number shows up as "unable to obtain owner" it means the provider you are currently with has not registered your number with the number portability to allow porting out.

Nexus Is incorrect, even if we try there is a 100% chance your port will be rejected with that reason.

Nexus as your provider needs to assist in registering your number to be ported, this is the only way to get your number ported.


Regards

Freshman 

Thank you for the prompt response. I think the safest is then to hold off on the porting for now. I'll cancel the internet subscription as soon as my fibre is active, and then port at the same time.

Hi - is it possible to obtain a geographic number without porting (as I don't have a telkom line)?

Hi, I got an email from Freshphone on 5 December to say my Telkom number would be ported today, 10 December, but this has not happened.

What do I do now?  

When I try and phone my number, the message says that Euphoria has no record of my number.

I paid R155 when I applied for porting on 18 November.

My Telkom line has been cancelled.

Can you port a number from another person to my account.
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