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Our Geographic Number Porting service will be available within 10 working days.
We will update this POST once ready.
Thank you for your patience.
My facility has stopped showing the number of the person calling me. Is their a setting I need to 'reset'?
The Porting email address is email@example.com, they will be able to update you
Hi Grant, we will send you a response via our ticket system shortly.
Just a quicky - can we port numbers from Nexus? Or only Telkom? It's a geographical number (Cape Town 021)...
Nexus has been taken over by WebAfrica and I don't want to use them anymore, but freshphone seems good.
You can port both numbers to the same FreshPhone account.
Please note that when dealing with ISDN, specific rules and guidelines must be followed.
Please email firstname.lastname@example.org with the details of this port and our porting department will assist you with the correct process to follow.
I have had confirmation that my telkom number has been ported. What is the process from hereon please.
Please can you provide us with more detail. What device you use? Which account are you referring to? I can see 2 under your name
How long does it take you to port from Telkom? Telkom takes over a month to cancel and i am trying to reducing double billing. If i cancel the Telkom account now, and sign up for your porting service now, will you be able to port within the month?
I hope you are well. Please be advised that the porting process takes between 7-21 days. Its best to submit the porting documents to us at the beginning of the month to reduce double billing. I apologise for the inconvenience caused.
Once you have filled in the porting docs, we will get a port date from our upstream provider, we will then let you know when this will be and the port will happen any time after 4pm.
If my Telkom landline number was already ported to another ISP, can you port it to Freshphone?
The CRDB shows
011xxxxxxx has been ported and is serviced by ICONGNP.
You can submit your porting documents whenever but the actual porting of your number will only take place between 4pm and midnight.