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Geographic Number Porting

Our Geographic Number Porting service will be available within 10 working days.


We will update this POST once ready.


Thank you for your patience.


10 people have this question

If I a register a new Geographical VoIP number from you, will I be able to port it to another VoIP provider in the future, should the need arise?

Hi ARF


You can open a new account in any name you like and port to us as long as the Account Holders details are represented on the porting docs. 

Hi Uniotec


As long as it is Geographical then yes. Very soon, 087 numbers are going to be allowed to port as well

Hi, I bought a business entity that was using Neotel prepaid number. I've been using this number for years. I want to port but ownership shows previous owner. Help Max

Hi Max


Neotel have stopped porting their prepaid numbers away unfortunately. In other words, you can't port that number

Hi, I want to port my Telkom home number but after I made the payment of R155.25 your website refuses to let me upload the documentation you need.How can I resume or who can help me. Thanks

Hi Schalk,


I will ask Porting to get in touch with you as soon as they are back tomorrow.

Hi I made the payment, uploaded the docs and received a confirmation mail on 3 sept. Said 1 to 3 weeks for porting to be done. More than 3 week have now passed and no new information/ update. What is happening?

Still waiting for any information / response to Porting requested, and paid for 4 weeks ago! 


What do I have to do to get a RESPONSE!!!

Hi Grant


The Porting email address is port@freshphone.co.za, they will be able to update you

Hi Grant, we will send you a response via our ticket system shortly.

I have received notice of the completion of the porting. How do I setup my IOS app to show that it is using the ported number?


I have change your caller ID so that your ported number appears on your app. Your ported number will only be active tommorrow as it is only porting tonight.

 I have just gotten fibre to my home and am looking to cancel my Telkom landline, which is in my own name. Would it be possible to port that number to a FreshPhone account in my wife's name or does it have to be in my own name? We'd prefer the number to be linked to her FreshPhone account if this is possible.

You may port your number to your wife's Freshphone account.

Please follow the below process to initiate porting.


To start the porting process please login to your TMS: https://tms.freshphone.co.za/


- Select your account

- Select DID manager on the right hand panel

- Select "Port my geographical number"

- Follow the prompts and complete the porting application form

- Upload all documents and submit your submission.

 

Please DO NOT cancel your line with your current provider, only cancel it once the port has been successful, The provider will receive a port out notification and they should automatically cancel your line, however always best to follow up with a call to them to confirm the cancellation on the line.

 

We cannot port a cancelled/suspended line.

 

Porting takes between 7-21 days.


Thanks

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