Setting up your FreshPhone account is really simple, follow these 6 simple steps to get started.
Step 1: Opening your account
To use the FreshPhone service, you will need to open a new personal account.
Your details will be automatically captured and your account registration process will be complete. Scroll up to the top of the page to see the “Registration Complete” notice and further instructions.
FreshPhone will send you a welcome email to complete your account setup process, as well as other important email notifications at a later stage.
Step 2: Logging onto your FreshPhone Account
Once Registration has been completed, a welcome email will be sent to your email account, follow these steps to log into your FreshPhone account.
Well done! You have now setup and logged onto your FreshPhone account.
Step 3: Navigating your FreshPhone TMS (Telephone Management System)
Step 4: Uploading RICA Documentation
Your FreshPhone account cannot be validated (by law) unless the relevant RICA documents have been submitted and approved. To submit your RICA documents follow these steps.
RICA validation usually takes up to 24 hours to be complete
Step 5: Redeem your FREE airtime voucher
When you return to your dashboard page, the “billing and accounts” section should now display calling credit of R5.
6) The next step is to setup your VoIP Client (also known as SIP Client). Some of the options include:
Hi, the signup form on your site does not work. It gives an error. I would like to add an additional line to my account. How do I do this?
Our sign up page is active, you would need to create a new account entirely, you can not add additional SIP accounts to one Freshphone account.
If you are unable to reach the sign-up page you may be in violation of one or more of our Terms and Conditions
I am unable to sign up.. Everytime i use the email verification button, it says "Not properly formatted" .. not sure how else to input my email address?
Please send this request to firstname.lastname@example.org
We have just picked up the issue and our engineers are looking into it
We have resolved the validation issue
Working... Thank you
Can I have two (or more) physical phones (including a smart phone or multiple smart phones) using the same SIP account (settings / configuration) at the same time or may only one switch on (plugged in). to the internet.
If so can two or more different smart phones have the app installed and connected or (as above) only one of the smart phone apps active.
I surmise that if there are multiple instances of my Fresh Phone configuration, only one would be valid at a time on the others should be switch off as incoming calls would not know were to go: ie only one would be active / reregistered to the SIB server at a time. Hopefully the different instances/devices can be switch on and off to the server.
Please send your porting query to email@example.com. They monitor emails and do not monitor the forum
In theory you can have it on 2 devices, however, only one will be registered with our server at a time therefore you will only receive calls on one at a time. They will fight each other for registration and keep stealing it from each other. They will both be able to make calls at all times. Just the incoming call will be the problem