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How do I setup a Yealink W52P/W56P Handset and Base?

These steps assume you have signed up successfully and have access to your online portal available at https://tms.freshphone.co.za 



Step 1 - Hardware Power Up


  1. Plug the Base Station into the power
  2. Power ON the Handset
  3. Plug the Handset charging cradle.


Step 2 - Handset Registration to the Base


  1. Long press the button on top of the base station till the registration LED slow flashes. 
  2. Then press the OK key to enter the main menu on the handset, select Settings->Registration->Register Handset.
  3. Select the desired base and press the OK soft key. The handset begins searching the base.
  4. Press the OK soft key after searching a base successfully.
  5. Enter the base PIN (default: 0000), and then press the Done soft key to complete registration.
  6. After the success of registration, the handset LCD screen prompts “Handset subscribed”.
  7. If you have a second or thrid handset, simply repeat the process for each Handset.

Step 3 - Getting the IP address of the Base Station from the Handset

  1. Press OK on the Handset - it will bring up the menu items.
  2. Press OK again on the (i) Icon which is usually selected by default.
  3. Press OK again on 1st menu item which says Base
  4. The IP address will be displayed on the screen it should 4 numbers separated by a . (dot)

Step 4 - Retrieving your Phone/SIP Settings

  1. Login to your online portal at https://tms.freshphone.co.za
  2. Click on our Account - it should be the only one in the list
  3. On the dashboard you will see Phone/SIP Settings in the lower right-hand corner.
  4. Please keep these details available for the next step. (see image below)
  5. You will need to click Show Password to see the password. (Don't share it!)



Step 4 - Adding your Fresh PHONE account details to the Base.

  1. You will need to use a PC or Tablet connected to your Wifi or Home Lan.
  2. Open an Internet Browser such as Chrome or Safari
  3. Type in the IP address of your base station - example 192.168.0.100 (you would need enter your own one)
  4. A login screen for the base station should appear in your browser (see image below)



  5. Enter the Username = admin and Password = admin

  6. You will open up on the Status Tab - Select the Account Tab (image below)




  7. Using the information from the image above you would enter the following.
    (You will need to enter the details from your Phone/SIP Settings)

    Use the default Account1
    Line Active = Select "Enabled" from the drop-down menu
    Label "Enter your SIP Username" =  27879446279
    Display Name "Enter your SIP Username" =  27879446279
    Register Name "Enter your SIP Username" =  27879446279
    Username 
    "Enter your SIP Username" =  27879446279
    Password "Enter your SIP Password = (Click show password to see yours)
    Server Host "Enter your Server Host = sip1.freshphone.co.za

  8. Click Confirm at the bottom of the page

  9. The Register Status at the top should change to Registered.

Step x - Setting your Time Server
  1. Click on the Settings Tab

  2. On the left hand menu click Time & Date

  3. Ensure the settings are as follows

    DHCP Time = Enabled
    Time Zone = +2 Greece, Israel, Russia
    Daylight Saving = disabled
    Primary Server = ntp1.freshphone.co.za
    Secondary Server = "blank"

  4. The rest of the settings can remain default

  5. Click Confirm at the bottom of the page.


Your Fresh PHONE should now be fully operational, outbound calls are dependant on your air time baalnce.

Thanks you







Just setup the W60B and it worked first time. First time after I read this, that is. My problem was that I did not put the number in all the name blocks.

Thanks for this post.

Hi Tom,


Thank you. 

Hi I tried all the steps here including turning off the SIP ALG flag on router. The registration fails each time. Have factory reset the phone etc still no joy. Will contact ISP (Cell C) but I think the issue is on the freshphone side as the line doesnt register on TMS as it is timing out. Would like to set it up asap

Hi Waweru,


I hope you are well. Please try pinging 41.221.5.107 from your PC to see if your network allows traffic to us. If the ping is successful please try using the IP address instead of the URL for the domain/host. Also, check if all the credentials are correctly inputted into the device. 


Thank you. 

Hello,


I have two Yealink W52P and one Base connected to the CUCM, 


I configured the first account and it's in registered state,then I configured the second.


The issue is once I add the second phone ,the two do not register, I have to put one in disabled for to register the other .


thank you in advance

Hi Lola,


Please be advised that you only be allowed to register the account on one device at a time. Once you try to register the account on another device it will deregister the other account. You will need to sign up for another Freshphone account or you can change the number assignment on  the phone so both phones work of the one account. 


Thank you. 

Hi, I've looked at your set up guide (first post here) but my login screen for my base station requires different kinds of information than you've described here. Please help. I'm being asked:


- Server Address

-Server Port (My ISP says this should be "5060"???)

- Authentication User

- Authentication Password

- Sip User

- Display Name

- Domain Realm

- Proxy Server Address

- Proxy Server Port

- Proxy User

- Proxy Password

- Backup Proxy Server Address

-Backup Proxy Server Port [My ISP seems to think this should be "5060" again)

- Server Name


Please, can I have your help filling out the relevant information? 



Hi Ashley,


- Server Address

Will be sip.freshphpne.co.za

-Server Port (My ISP says this should be "5060"???)

5060 is correct

- Authentication User

You can find the username and password on the freshphone web portal. (tms.freshphone.co.za)

- Authentication Password

You can find the username and password on the freshphone web portal. (tms.freshphone.co.za)

- Sip User

You can find the username and password on the freshphone web portal. (tms.freshphone.co.za)

- Display Name

You can input anything you would like in that field. 

- Domain Realm

- Proxy Server Address

- Proxy Server Port

- Proxy User

- Proxy Password

- Backup Proxy Server Address

-Backup Proxy Server Port [My ISP seems to think this should be "5060" again)

- Server Name

The other options you can leave blank unless the device really needs it to be filled in.

Hi, I've tried to input all the info provided but I'm getting an error message that says:


Wrong "SIP User" input, please modify and try again.



P.S.: To my message above. The message "Wrong ISP User" seems to happen almost automatically, i.e., there isn't a small period of trying to connect before the error message appears

PPS.: I've played around with the interface and found that there were no Codecs enabled. I enabled the G729.AB codec and was able to successfully submit the information you've provided. Now, the problem is the status has changed from "unapplied" to "trying" and the phone itself says "Sip Register Failed". 

Hi Ashley,


Please try using the physical IP address for the host (41.221.5.107) instead of sip.freshphone.co.za.  Also, please try pinging our domain (sip.freshphone.co.za) from a PC connected to that internet source. 


Thank you. 

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