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How do I setup a Yealink W52P/W56P Handset and Base?

These steps assume you have signed up successfully and have access to your online portal available at https://tms.freshphone.co.za 



Step 1 - Hardware Power Up


  1. Plug the Base Station into the power
  2. Power ON the Handset
  3. Plug the Handset charging cradle.


Step 2 - Handset Registration to the Base


  1. Long press the button on top of the base station till the registration LED slow flashes. 
  2. Then press the OK key to enter the main menu on the handset, select Settings->Registration->Register Handset.
  3. Select the desired base and press the OK soft key. The handset begins searching the base.
  4. Press the OK soft key after searching a base successfully.
  5. Enter the base PIN (default: 0000), and then press the Done soft key to complete registration.
  6. After the success of registration, the handset LCD screen prompts “Handset subscribed”.
  7. If you have a second or thrid handset, simply repeat the process for each Handset.

Step 3 - Getting the IP address of the Base Station from the Handset

  1. Press OK on the Handset - it will bring up the menu items.
  2. Press OK again on the (i) Icon which is usually selected by default.
  3. Press OK again on 1st menu item which says Base
  4. The IP address will be displayed on the screen it should 4 numbers separated by a . (dot)

Step 4 - Retrieving your Phone/SIP Settings

  1. Login to your online portal at https://tms.freshphone.co.za
  2. Click on our Account - it should be the only one in the list
  3. On the dashboard you will see Phone/SIP Settings in the lower right-hand corner.
  4. Please keep these details available for the next step. (see image below)
  5. You will need to click Show Password to see the password. (Don't share it!)



Step 4 - Adding your Fresh PHONE account details to the Base.

  1. You will need to use a PC or Tablet connected to your Wifi or Home Lan.
  2. Open an Internet Browser such as Chrome or Safari
  3. Type in the IP address of your base station - example 192.168.0.100 (you would need enter your own one)
  4. A login screen for the base station should appear in your browser (see image below)



  5. Enter the Username = admin and Password = admin

  6. You will open up on the Status Tab - Select the Account Tab (image below)




  7. Using the information from the image above you would enter the following.
    (You will need to enter the details from your Phone/SIP Settings)

    Use the default Account1
    Line Active = Select "Enabled" from the drop-down menu
    Label "Enter your SIP Username" =  27879446279
    Display Name "Enter your SIP Username" =  27879446279
    Register Name "Enter your SIP Username" =  27879446279
    Username 
    "Enter your SIP Username" =  27879446279
    Password "Enter your SIP Password = (Click show password to see yours)
    Server Host "Enter your Server Host = sip1.freshphone.co.za

  8. Click Confirm at the bottom of the page

  9. The Register Status at the top should change to Registered.

Step x - Setting your Time Server
  1. Click on the Settings Tab

  2. On the left hand menu click Time & Date

  3. Ensure the settings are as follows

    DHCP Time = Enabled
    Time Zone = +2 Greece, Israel, Russia
    Daylight Saving = disabled
    Primary Server = ntp1.freshphone.co.za
    Secondary Server = "blank"

  4. The rest of the settings can remain default

  5. Click Confirm at the bottom of the page.


Your Fresh PHONE should now be fully operational, outbound calls are dependant on your air time baalnce.

Thanks you







Hello Fresh I use to have the ac88 and it worked perfectly. Got Google home and it stopped working Got the ac88 from storage and plugged it back in so I'm theory all should be like it was
Hello Fresh It worked well with the ac88, I replaced the 88 with Google home. Sip stopped working. I got the ac88 from storage and removed Google home so in theory all is back to how it was

Was the old router reset by any chance? there could be a setting like SIP ALG which needs to be disabled. 


Which ISP are you with?

Hello Fresh,


Sip alg has been disabled and enabled on the 88 both tested 

Same isp before webafrica fiber from telkom


Regards


Hof

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