These steps assume you have signed up successfully and have access to your online portal available at https://tms.freshphone.co.za
Step 1 - Hardware Power Up
Step 2 - Handset Registration to the Base
Enter the Username = admin and Password = admin
You will open up on the Status Tab - Select the Account Tab (image below)
Using the information from the image above you would enter the following.
(You will need to enter the details from your Phone/SIP Settings)
Use the default Account1
Line Active = Select "Enabled" from the drop-down menu
Label "Enter your SIP Username" = 27879446279
Display Name "Enter your SIP Username" = 27879446279
Register Name "Enter your SIP Username" = 27879446279
Username "Enter your SIP Username" = 27879446279
Password "Enter your SIP Password = (Click show password to see yours)
Server Host "Enter your Server Host = sip1.freshphone.co.za
Click Confirm at the bottom of the page
The Register Status at the top should change to Registered.
Click on the Settings Tab
On the left hand menu click Time & Date
Ensure the settings are as follows
DHCP Time = Enabled
Time Zone = +2 Greece, Israel, Russia
Daylight Saving = disabled
Primary Server = ntp1.freshphone.co.za
Secondary Server = "blank"
The rest of the settings can remain default
Click Confirm at the bottom of the page.
Was the old router reset by any chance? there could be a setting like SIP ALG which needs to be disabled.
Which ISP are you with?
Sip alg has been disabled and enabled on the 88 both tested
Same isp before webafrica fiber from telkom