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How do I setup a Yealink W52P/W56P Handset and Base?

These steps assume you have signed up successfully and have access to your online portal available at https://tms.freshphone.co.za 



Step 1 - Hardware Power Up


  1. Plug the Base Station into the power
  2. Power ON the Handset
  3. Plug the Handset charging cradle.


Step 2 - Handset Registration to the Base


  1. Long press the button on top of the base station till the registration LED slow flashes. 
  2. Then press the OK key to enter the main menu on the handset, select Settings->Registration->Register Handset.
  3. Select the desired base and press the OK soft key. The handset begins searching the base.
  4. Press the OK soft key after searching a base successfully.
  5. Enter the base PIN (default: 0000), and then press the Done soft key to complete registration.
  6. After the success of registration, the handset LCD screen prompts “Handset subscribed”.
  7. If you have a second or thrid handset, simply repeat the process for each Handset.

Step 3 - Getting the IP address of the Base Station from the Handset

  1. Press OK on the Handset - it will bring up the menu items.
  2. Press OK again on the (i) Icon which is usually selected by default.
  3. Press OK again on 1st menu item which says Base
  4. The IP address will be displayed on the screen it should 4 numbers separated by a . (dot)

Step 4 - Retrieving your Phone/SIP Settings

  1. Login to your online portal at https://tms.freshphone.co.za
  2. Click on our Account - it should be the only one in the list
  3. On the dashboard you will see Phone/SIP Settings in the lower right-hand corner.
  4. Please keep these details available for the next step. (see image below)
  5. You will need to click Show Password to see the password. (Don't share it!)



Step 4 - Adding your Fresh PHONE account details to the Base.

  1. You will need to use a PC or Tablet connected to your Wifi or Home Lan.
  2. Open an Internet Browser such as Chrome or Safari
  3. Type in the IP address of your base station - example 192.168.0.100 (you would need enter your own one)
  4. A login screen for the base station should appear in your browser (see image below)



  5. Enter the Username = admin and Password = admin

  6. You will open up on the Status Tab - Select the Account Tab (image below)




  7. Using the information from the image above you would enter the following.
    (You will need to enter the details from your Phone/SIP Settings)

    Use the default Account1
    Line Active = Select "Enabled" from the drop-down menu
    Label "Enter your SIP Username" =  27879446279
    Display Name "Enter your SIP Username" =  27879446279
    Register Name "Enter your SIP Username" =  27879446279
    Username 
    "Enter your SIP Username" =  27879446279
    Password "Enter your SIP Password = (Click show password to see yours)
    Server Host "Enter your Server Host = sip1.freshphone.co.za

  8. Click Confirm at the bottom of the page

  9. The Register Status at the top should change to Registered.

Step x - Setting your Time Server
  1. Click on the Settings Tab

  2. On the left hand menu click Time & Date

  3. Ensure the settings are as follows

    DHCP Time = Enabled
    Time Zone = +2 Greece, Israel, Russia
    Daylight Saving = disabled
    Primary Server = ntp1.freshphone.co.za
    Secondary Server = "blank"

  4. The rest of the settings can remain default

  5. Click Confirm at the bottom of the page.


Your Fresh PHONE should now be fully operational, outbound calls are dependant on your air time baalnce.

Thanks you







1 person has this question

You are also testing your incoming calls by calling from the cell number that your FreshPHONE account is configured to divert to. This is a loop, turn the divert off

It seems like the phone is not registering at all, I would rather go back to at least being able to make calls. Any idea what I have done that caused it to stop registering? 


Do you think I should start all the way from the beginning like I did this morning and reset everything to factory defaults?

The router might have closed the local SIP port that your phone is using ( the the server SIP port of 5060, the local SIP port. Go to settings on the web interface and then SIP and then find local SIP port setting and make it something else....like 5095

Im sorry, I really dont understand what you said in your last comment. I think I am just not technical enough to fix this. I have really tried, and I wanted to use the Fresh phone because it is the most competitive price wise, but it seems if you are dealing with someone that is not technical enough, like me, we will just never be able to get it to work. 


I think I am fixing one thing and breaking another because I have no idea what I am doing...


Do you think I should terminate the account and get a more expensive provider that offers technical support? Or do you think we are making progress and I shouldnt give up?

Hi Louise


We have many non-technical people that get it to work. Freshphone is free, so yes, it is very very competitive.


I sent you a screenshot with the area highlighted that you need to change to 5095 to make it as untechnical as possible. 


I see you have removed the divert loop now. Did you restart your router? 


Another thing our system does is auto block when it picks up strange activity with your credentials, eg wrong password etc. It will actually blacklist your public IP address. Go to google, type whats my IP and it will give you an IP address, send it in and I can check to see if it has been blacklisted. Send it to help@freshphone.co.za to keep it private.



Hi Freshman


Sorry, but I dont see the screen shot?



Your phone is online again. test the incoming calls

I have emailed you my IP address as requested.

I did test and it didnt work, but where do you see that it is online? The web interface from freshphone still says offline to me? 

I saw on the interface, but it now went back to registered on the Browser phone. This means that you are using 2 devices with your account on and they will clash all the time. You can't use 2 devices at the same time with 1 account shared between them

I see its online! and now I can see all the details of the phone which I never saw before.


I can call out, but still cannot call in. The latency however is shocking and my fibre connections seems to be very poor, maybe I should try restarting the router again?

Look at the email I sent you

Hi Louise


I found that 3 instances of your account were running at the same time. 2 on your base and one browser phone. After closing the browser phone and disabling the second account of your cordless base station. All is now working.


Have a great day

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