These steps assume you have signed up successfully and have access to your online portal available at https://tms.freshphone.co.za
Step 1 - Hardware Power Up
Step 2 - Handset Registration to the Base
Enter the Username = admin and Password = admin
You will open up on the Status Tab - Select the Account Tab (image below)
Using the information from the image above you would enter the following.
(You will need to enter the details from your Phone/SIP Settings)
Use the default Account1
Line Active = Select "Enabled" from the drop-down menu
Label "Enter your SIP Username" = 27879446279
Display Name "Enter your SIP Username" = 27879446279
Register Name "Enter your SIP Username" = 27879446279
Username "Enter your SIP Username" = 27879446279
Password "Enter your SIP Password = (Click show password to see yours)
Server Host "Enter your Server Host = sip1.freshphone.co.za
Click Confirm at the bottom of the page
The Register Status at the top should change to Registered.
Click on the Settings Tab
On the left hand menu click Time & Date
Ensure the settings are as follows
DHCP Time = Enabled
Time Zone = +2 Greece, Israel, Russia
Daylight Saving = disabled
Primary Server = ntp1.freshphone.co.za
Secondary Server = "blank"
The rest of the settings can remain default
Click Confirm at the bottom of the page.
You are also testing your incoming calls by calling from the cell number that your FreshPHONE account is configured to divert to. This is a loop, turn the divert off
It seems like the phone is not registering at all, I would rather go back to at least being able to make calls. Any idea what I have done that caused it to stop registering?
Do you think I should start all the way from the beginning like I did this morning and reset everything to factory defaults?
The router might have closed the local SIP port that your phone is using ( the the server SIP port of 5060, the local SIP port. Go to settings on the web interface and then SIP and then find local SIP port setting and make it something else....like 5095
Im sorry, I really dont understand what you said in your last comment. I think I am just not technical enough to fix this. I have really tried, and I wanted to use the Fresh phone because it is the most competitive price wise, but it seems if you are dealing with someone that is not technical enough, like me, we will just never be able to get it to work.
I think I am fixing one thing and breaking another because I have no idea what I am doing...
Do you think I should terminate the account and get a more expensive provider that offers technical support? Or do you think we are making progress and I shouldnt give up?
We have many non-technical people that get it to work. Freshphone is free, so yes, it is very very competitive.
I sent you a screenshot with the area highlighted that you need to change to 5095 to make it as untechnical as possible.
I see you have removed the divert loop now. Did you restart your router?
Another thing our system does is auto block when it picks up strange activity with your credentials, eg wrong password etc. It will actually blacklist your public IP address. Go to google, type whats my IP and it will give you an IP address, send it in and I can check to see if it has been blacklisted. Send it to email@example.com to keep it private.
Sorry, but I dont see the screen shot?
Your phone is online again. test the incoming calls
I have emailed you my IP address as requested.
I did test and it didnt work, but where do you see that it is online? The web interface from freshphone still says offline to me?
I saw on the interface, but it now went back to registered on the Browser phone. This means that you are using 2 devices with your account on and they will clash all the time. You can't use 2 devices at the same time with 1 account shared between them
I see its online! and now I can see all the details of the phone which I never saw before.
I can call out, but still cannot call in. The latency however is shocking and my fibre connections seems to be very poor, maybe I should try restarting the router again?
Look at the email I sent you
I found that 3 instances of your account were running at the same time. 2 on your base and one browser phone. After closing the browser phone and disabling the second account of your cordless base station. All is now working.
Have a great day