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These steps assume you have signed up successfully and have access to your online portal available at https://tms.freshphone.co.za
Step 1 - Hardware Power Up
Step 2 - Handset Registration to the Base
Enter the Username = admin and Password = admin
You will open up on the Status Tab - Select the Account Tab (image below)
Using the information from the image above you would enter the following.
(You will need to enter the details from your Phone/SIP Settings)
Use the default Account1
Line Active = Select "Enabled" from the drop-down menu
Label "Enter your SIP Username" = 27879446279
Display Name "Enter your SIP Username" = 27879446279
Register Name "Enter your SIP Username" = 27879446279
Username "Enter your SIP Username" = 27879446279
Password "Enter your SIP Password = (Click show password to see yours)
Server Host "Enter your Server Host = sip1.freshphone.co.za
Click Confirm at the bottom of the page
The Register Status at the top should change to Registered.
Click on the Settings Tab
On the left hand menu click Time & Date
Ensure the settings are as follows
DHCP Time = Enabled
Time Zone = +2 Greece, Israel, Russia
Daylight Saving = disabled
Primary Server = ntp1.freshphone.co.za
Secondary Server = "blank"
The rest of the settings can remain default
Click Confirm at the bottom of the page.
Was the old router reset by any chance? there could be a setting like SIP ALG which needs to be disabled.
Which ISP are you with?
Sip alg has been disabled and enabled on the 88 both tested
Same isp before webafrica fiber from telkom
Might have a weird question but is it possible to connect a W52 handset to a W60 base?
Purely for testing possibilities but very curious and if it is possible, how could you do it?
Apparently this is possible with the latest firmware. Have you given it a go?
I need to setup my Yealink W60B and W56H handset. Will this be the same as for the W52P and W56P configuration please?
In step 3 above, the IP address on my phone shows as 0.0.0.0. Any idea why that would be?
That would mean that it is not receiving an IP address from your router. Is it plugged into your router?
Yes, it is exactly the same process
I get to step 3 above and there is no IP address. I am with Afrihost and using a dLink DIR-825ACG1 router
It was not plugged in - how could I be so silly!!
Now the next problem is, I am able to call out from the phone, even although when making a call a hear a message that says "Unable to route your call, please contact your service provider" . The call will go through and the call can be answered, but if I try to call my fresh phone it does not ring. Did I miss something somewhere?
We created a ticket and are dealing with this through there
Thanks Freshman, how do I see the status of the ticket?
Here is a screenshot from the portal