How can we help you today?

Start a new topic
Discussions Fresh PHONE Forum Getting Started and Settings

How do I setup a Yealink W52P/W56P Handset and Base?

These steps assume you have signed up successfully and have access to your online portal available at https://tms.freshphone.co.za 



Step 1 - Hardware Power Up


  1. Plug the Base Station into the power
  2. Power ON the Handset
  3. Plug the Handset charging cradle.


Step 2 - Handset Registration to the Base


  1. Long press the button on top of the base station till the registration LED slow flashes. 
  2. Then press the OK key to enter the main menu on the handset, select Settings->Registration->Register Handset.
  3. Select the desired base and press the OK soft key. The handset begins searching the base.
  4. Press the OK soft key after searching a base successfully.
  5. Enter the base PIN (default: 0000), and then press the Done soft key to complete registration.
  6. After the success of registration, the handset LCD screen prompts “Handset subscribed”.
  7. If you have a second or thrid handset, simply repeat the process for each Handset.

Step 3 - Getting the IP address of the Base Station from the Handset

  1. Press OK on the Handset - it will bring up the menu items.
  2. Press OK again on the (i) Icon which is usually selected by default.
  3. Press OK again on 1st menu item which says Base
  4. The IP address will be displayed on the screen it should 4 numbers separated by a . (dot)

Step 4 - Retrieving your Phone/SIP Settings

  1. Login to your online portal at https://tms.freshphone.co.za
  2. Click on our Account - it should be the only one in the list
  3. On the dashboard you will see Phone/SIP Settings in the lower right-hand corner.
  4. Please keep these details available for the next step. (see image below)
  5. You will need to click Show Password to see the password. (Don't share it!)



Step 4 - Adding your Fresh PHONE account details to the Base.

  1. You will need to use a PC or Tablet connected to your Wifi or Home Lan.
  2. Open an Internet Browser such as Chrome or Safari
  3. Type in the IP address of your base station - example 192.168.0.100 (you would need enter your own one)
  4. A login screen for the base station should appear in your browser (see image below)



  5. Enter the Username = admin and Password = admin

  6. You will open up on the Status Tab - Select the Account Tab (image below)




  7. Using the information from the image above you would enter the following.
    (You will need to enter the details from your Phone/SIP Settings)

    Use the default Account1
    Line Active = Select "Enabled" from the drop-down menu
    Label "Enter your SIP Username" =  27879446279
    Display Name "Enter your SIP Username" =  27879446279
    Register Name "Enter your SIP Username" =  27879446279
    Username     "Enter your SIP Username" =  27879446279
    Password "Enter your SIP Password = (Click show password to see yours)
    Server Host "Enter your Server Host = sip1.freshphone.co.za

  8. Click Confirm at the bottom of the page

  9. The Register Status at the top should change to Registered.

Step x - Setting your Time Server

  1. Click on the Settings Tab

  2. On the left hand menu click Time & Date

  3. Ensure the settings are as follows

    DHCP Time = Enabled
    Time Zone = +2 Greece, Israel, Russia
    Daylight Saving = disabled
    Primary Server = ntp1.freshphone.co.za
    Secondary Server = "blank"

  4. The rest of the settings can remain default

  5. Click Confirm at the bottom of the page.


Your Fresh PHONE should now be fully operational, outbound calls are dependant on your air time baalnce.

Thanks you






1 person has this question
80 CommentsSorted by Oldest First
maximum of Handsets for one BASE ?

 

Hi Cristinel,


You can register 5 handsets to a base, however, you can only make a maximum of 4 simultaneous calls per base.

Hi, 


I have followed all the steps above, but i cant make or receive any calls. 

My Yealink portal keeps cycling between "registration failed" and registering. My device wont come online in the TMS Login. 



Any assistance here? 


Thanks!

Hi Jed, 


Could your firewall be blocking the registration? Make sure you are not blocking the connection.


Then review the steps carefully as you may have mis-entered some of the fields. If you are using hardware previously in use by another provider, Factory reset the device as there may be some kind of configuration halting the new setup connection. 


If after this you still experience any issues, please provide us with more information regarding your setup and infrastructure. 

Hi, 


Thank you, yes, it suddenly started working but pleased with it. 

Thanks for the assistance. 

Hi


I would just like to confirm. If I have:


2 x Yealink W56P VoIP phones

1 x Base


Can both those phones be registered/setup to the same number? If someone phones me, both phones will ring and either one can be picked up to answer call?


Thank you in advance

Hi Harvene, 


Yes, that is correct - you would need to set it up in that way for it to work.


You would need to add both handsets to the base, eg. H1 and H2.

The reorder the number assignment, so you can phone outbound and receive inbound on either one of the devices as seen below.


image


Hi Fresh Man,


Thank you for response!


Could I use both a Yealink W52P & Yealink W56P on same base with same number?

Hi Harvene


Yes you can. You might need to update the Firmware on the base if you are using a very old firmware

Just setup my first acct with zoiper to see if it will work and all is good. But then proceeded to hook up my grandstream 801 setup all settings, rebooted and found that on my dashboard the phone was offline =

status on grandstream - unregistered. how do I get the 2 to hookup? is there a go botton? - 

have been through settings 3 times all looks good. Thx Len

have checked - modem firewall

Hi Len,


I hope you are well. Please can you send me screenshots of the set up page on the device. 


Thank you. 

I have a Yealink W52H with base and an additional handset. All set up. When I attempt to activate the account following your instructions above i complete the details by copying them from my Fresh account but when I hit confirm it indicates register failed 

What could be the reason?  

Hi William, 


There could  be a multitude of reasons. Assuming you are inputting the credentials  correctly, the most likely cause is your router or your ISP. We have  noted registration issues with Afrihost and Cell C fibre using Netgear  and Dlink routers. Have you tried to turn off SIP ALG? if so please try it on with a :5060 after the registration server details.

Login or Signup to post a comment
More topics in Getting Started and Settings
See all 157 topics