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How do I setup a Yealink W52P/W56P Handset and Base?

These steps assume you have signed up successfully and have access to your online portal available at 

Step 1 - Hardware Power Up

  1. Plug the Base Station into the power
  2. Power ON the Handset
  3. Plug the Handset charging cradle.

Step 2 - Handset Registration to the Base

  1. Long press the button on top of the base station till the registration LED slow flashes. 
  2. Then press the OK key to enter the main menu on the handset, select Settings->Registration->Register Handset.
  3. Select the desired base and press the OK soft key. The handset begins searching the base.
  4. Press the OK soft key after searching a base successfully.
  5. Enter the base PIN (default: 0000), and then press the Done soft key to complete registration.
  6. After the success of registration, the handset LCD screen prompts “Handset subscribed”.
  7. If you have a second or thrid handset, simply repeat the process for each Handset.

Step 3 - Getting the IP address of the Base Station from the Handset

  1. Press OK on the Handset - it will bring up the menu items.
  2. Press OK again on the (i) Icon which is usually selected by default.
  3. Press OK again on 1st menu item which says Base
  4. The IP address will be displayed on the screen it should 4 numbers separated by a . (dot)

Step 4 - Retrieving your Phone/SIP Settings

  1. Login to your online portal at
  2. Click on our Account - it should be the only one in the list
  3. On the dashboard you will see Phone/SIP Settings in the lower right-hand corner.
  4. Please keep these details available for the next step. (see image below)
  5. You will need to click Show Password to see the password. (Don't share it!)

Step 4 - Adding your Fresh PHONE account details to the Base.

  1. You will need to use a PC or Tablet connected to your Wifi or Home Lan.
  2. Open an Internet Browser such as Chrome or Safari
  3. Type in the IP address of your base station - example (you would need enter your own one)
  4. A login screen for the base station should appear in your browser (see image below)

  5. Enter the Username = admin and Password = admin

  6. You will open up on the Status Tab - Select the Account Tab (image below)

  7. Using the information from the image above you would enter the following.
    (You will need to enter the details from your Phone/SIP Settings)

    Use the default Account1
    Line Active = Select "Enabled" from the drop-down menu
    Label "Enter your SIP Username" =  27879446279
    Display Name "Enter your SIP Username" =  27879446279
    Register Name "Enter your SIP Username" =  27879446279
    "Enter your SIP Username" =  27879446279
    Password "Enter your SIP Password = (Click show password to see yours)
    Server Host "Enter your Server Host =

  8. Click Confirm at the bottom of the page

  9. The Register Status at the top should change to Registered.

Step x - Setting your Time Server
  1. Click on the Settings Tab

  2. On the left hand menu click Time & Date

  3. Ensure the settings are as follows

    DHCP Time = Enabled
    Time Zone = +2 Greece, Israel, Russia
    Daylight Saving = disabled
    Primary Server =
    Secondary Server = "blank"

  4. The rest of the settings can remain default

  5. Click Confirm at the bottom of the page.

Your Fresh PHONE should now be fully operational, outbound calls are dependant on your air time baalnce.

Thanks you

3 people have this question

Hi Louise

That would mean that it is not receiving an IP address from your router. Is it plugged into your router?

1 person likes this


I have a Escene ES290-EN sip phone and frensh phone use to work well on it. 

1) i have an Asus RT-AC88U router

2) Phones are connected by lan

3) Phones use to work 

4) I now get 

Account 1

27870941776 (Unregister)

5) I an ping both sip1.feshphone and from my pc 

6) Date is set to manual with

7) Router firewall is turned off

8) Port on phone is 5060

(40.9 KB)


I have followed all the steps above, but i cant make or receive any calls. 

My Yealink portal keeps cycling between "registration failed" and registering. My device wont come online in the TMS Login. 

Any assistance here? 


Hi Louise

We created a ticket and are dealing with this through there

Hello Freshman 

Any Thoughts On what else I can try?


Hi Jed, 

Could your firewall be blocking the registration? Make sure you are not blocking the connection.

Then review the steps carefully as you may have mis-entered some of the fields. If you are using hardware previously in use by another provider, Factory reset the device as there may be some kind of configuration halting the new setup connection. 

If after this you still experience any issues, please provide us with more information regarding your setup and infrastructure. 


Thank you, yes, it suddenly started working but pleased with it. 

Thanks for the assistance. 

I have a Yealink W52H with base and an additional handset. All set up. When I attempt to activate the account following your instructions above i complete the details by copying them from my Fresh account but when I hit confirm it indicates register failed 

What could be the reason?  

Just setup the W60B and it worked first time. First time after I read this, that is. My problem was that I did not put the number in all the name blocks.

Thanks for this post.

Hi team, 

We have setup the registration correctly, when we dial into the phone it does not display the "Display name" as the Telkom number, it only shows the VOIP number. 

How do we change the display name? 

Please advise

Kind Regards


Hi Tom,

Thank you. 

maximum of Handsets for one BASE ?


Hi Cristinel,

You can register 5 handsets to a base, however, you can only make a maximum of 4 simultaneous calls per base.

Did it stop working out of the blue or was there a change anywhere? internet provider/router etc

Hello Fresh I use to have the ac88 and it worked perfectly. Got Google home and it stopped working Got the ac88 from storage and plugged it back in so I'm theory all should be like it was
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