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These steps assume you have signed up successfully and have access to your online portal available at https://tms.freshphone.co.za
Step 1 - Hardware Power Up
Step 2 - Handset Registration to the Base
Enter the Username = admin and Password = admin
You will open up on the Status Tab - Select the Account Tab (image below)
Using the information from the image above you would enter the following.
(You will need to enter the details from your Phone/SIP Settings)
Use the default Account1
Line Active = Select "Enabled" from the drop-down menu
Label "Enter your SIP Username" = 27879446279
Display Name "Enter your SIP Username" = 27879446279
Register Name "Enter your SIP Username" = 27879446279
Username "Enter your SIP Username" = 27879446279
Password "Enter your SIP Password = (Click show password to see yours)
Server Host "Enter your Server Host = sip1.freshphone.co.za
Click Confirm at the bottom of the page
The Register Status at the top should change to Registered.
Click on the Settings Tab
On the left hand menu click Time & Date
Ensure the settings are as follows
DHCP Time = Enabled
Time Zone = +2 Greece, Israel, Russia
Daylight Saving = disabled
Primary Server = ntp1.freshphone.co.za
Secondary Server = "blank"
The rest of the settings can remain default
Click Confirm at the bottom of the page.
That would mean that it is not receiving an IP address from your router. Is it plugged into your router?
I have a Escene ES290-EN sip phone and frensh phone use to work well on it.
1) i have an Asus RT-AC88U router
2) Phones are connected by lan
3) Phones use to work
4) I now get
6) Date is set to manual with ntp1.freshphone.co.za
7) Router firewall is turned off
8) Port on phone is 5060
I have followed all the steps above, but i cant make or receive any calls.
My Yealink portal keeps cycling between "registration failed" and registering. My device wont come online in the TMS Login.
Any assistance here?
We created a ticket and are dealing with this through there
Any Thoughts On what else I can try?
Could your firewall be blocking the registration? Make sure you are not blocking the connection.
Then review the steps carefully as you may have mis-entered some of the fields. If you are using hardware previously in use by another provider, Factory reset the device as there may be some kind of configuration halting the new setup connection.
If after this you still experience any issues, please provide us with more information regarding your setup and infrastructure.
Thank you, yes, it suddenly started working but pleased with it.
Thanks for the assistance.
I have a Yealink W52H with base and an additional handset. All set up. When I attempt to activate the account following your instructions above i complete the details by copying them from my Fresh account but when I hit confirm it indicates register failed
What could be the reason?
Just setup the W60B and it worked first time. First time after I read this, that is. My problem was that I did not put the number in all the name blocks.
Thanks for this post.
We have setup the registration correctly, when we dial into the phone it does not display the "Display name" as the Telkom number, it only shows the VOIP number.
How do we change the display name?
You can register 5 handsets to a base, however, you can only make a maximum of 4 simultaneous calls per base.
Did it stop working out of the blue or was there a change anywhere? internet provider/router etc